bsod windows 7

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  1. gakz
    Posts : 13
    windows 7 64b
       New #1

    bsod windows 7


    Windows 7
    64
    Original OEM version
    Purchased in October 2010
    No new install


    So far the BSOD has occured when opening Firefox and wordpad. I am working from afghanistan, so internet is slow.

    Attachment 121510
      My Computer
    Quote Quote

  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Hello,

    The only third-party driver mentioned was k11.sys, a Kaspersky driver. Please remove Kaspersky, following these directions: Removal tool for Kaspersky Lab products | Kaspersky Lab United States

    Replace it with MSE: http://www.microsoft.com/security_essentials

    I also recommend a hard drive test, based on the looks of the first dumps. Here is DataLifeguard Tools: WD Support / Downloads / SATA & SAS / WD Caviar Black

    ...Summary of the dumps:
    Code:
    
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec  3 09:53:53.826 2010 (UTC - 5:00)
System Uptime: 0 days 4:12:21.418
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec  3 00:11:30.824 2010 (UTC - 5:00)
System Uptime: 0 days 0:10:49.400
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 23:58:59.594 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:09.155
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 23:54:59.664 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:15.240
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 08:27:09.132 2010 (UTC - 5:00)
System Uptime: 0 days 0:19:09.319
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 08:04:28.413 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:29.615
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 05:55:08.194 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:31.770
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 05:50:20.084 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:35.676
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 28 12:39:44.974 2010 (UTC - 5:00)
System Uptime: 0 days 0:27:21.551
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer
    Quote Quote

  4. gakz
    Posts : 13
    windows 7 64b
    Thread Starter
       New #3

    I did both.

    Crash still occurs as before. For my physical Drive data LifeGuard says it passed.


    Any other thoughts???
      My Computer
    Quote Quote

  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    The next step is to enable driver verifier: Driver Verifier - Enable and Disable

    When Verifier has caused a few BSODs, could you upload a new BSOD report?

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
    Quote Quote

  7. gakz
    Posts : 13
    windows 7 64b
    Thread Starter
       New #5

    I was finally able to run the verifier... but the verifier itself did not cause any BSODs. The only way I was able to get some more BSODs was:

    Open Firefox
    Open a text document
    and I believe there was one random BSOD that occured the other day, not during verifier though

    Attachment 123083
      My Computer
    Quote Quote

  8. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #6

    As far as network components go, I see some older NIC drivers. Please install the drivers from the links to the right:
    Code:
    athrx.sys       Mon Dec 14 15:46:53 2009 (4B26A43D) - http://org.downloadcenter.samsung.co..._8.0.0.351.zip
yk62x64.sys     Mon Sep 28 04:19:31 2009 (4AC07193) - http://extranet.marvell.com/drivers/
    I don't know what the "Samsung Kernel Driver" is:
    Code:
    SABI.sys        Thu May 28 02:38:02 2009 (4A1E314A)
    I suspect it belongs to either the Samsung Display Manager or the Samsung Network Manager.

    Could you do a RAM test?

    RAM - Test with Memtest86+

    Also, try a system files check.
    JK said:
    Open an elevated command prompt and enter sfc /scannow.
    ...Summary of the dumps:
    Code:
    
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Dec 11 13:30:06.120 2010 (UTC - 5:00)
System Uptime: 0 days 1:37:50.680
Probably caused by : win32k.sys ( win32k!sfac_GetLongGlyphIDs+84 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!sfac_GetLongGlyphIDs+84
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer
    Quote Quote

  10. gakz
    Posts : 13
    windows 7 64b
    Thread Starter
       New #7

    Memmtest86 seemed to produce no errors. System files scan showed no errors/missing files.

    I checked firefox, it still causes the BSOD


      My Computer
    Quote Quote

  11. gakz
    Posts : 13
    windows 7 64b
    Thread Starter
       New #8

    I attempted SeaTools to test my drive. The only drive that shows up is

    Seriel: WD-WXF1A60F6370
    Model: WDC


    Is this my main hard drive? How can I tell? It was the only drive that showed up... it did pass the seatools test
      My Computer
    Quote Quote

  12. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #9

    That seems like the right drive.

    Did you install those updated NIC drivers?

    Also, how long was driver verifier running before you determined it didn't cause any BSODs?
      My Computer
    Quote Quote

  13. gakz
    Posts : 13
    windows 7 64b
    Thread Starter
       New #10

    Downloading the NIC drivers... I skipped over that portion.

    I ran driver verifier for approximately 4 hours
      My Computer
    Quote Quote

 
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