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BSOD with new DELL inspiron Windows 7 Home 64bits
Hello all,
I have quite often a Blue screen comming from my new DELL Inspiron N5010, Windows Home Premium SP1 64bit, i3 CPU
I have attached the requested dump files.
Please help!
Hello all,
I have quite often a Blue screen comming from my new DELL Inspiron N5010, Windows Home Premium SP1 64bit, i3 CPU
I have attached the requested dump files.
Please help!
Welcome to Seven Forums.
Please provide more details on your system specs, including HDD size and brand.
This program will help identify the components:
SIW - System Information for Windows
Debugger indicates the cause of the crash is STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION
- Download and install updates and device drivers for your computer from the Dell driver site.
- Install all Windows updates.
- Scan your computer for computer viruses.
- Check your hard disk for errors. Each HDD manufacture has a disk checking utility.
Check this Windows site if you have a 1TB HDD or larger.
You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CRITICAL_OBJECT_TERMINATION (f4) A process or thread crucial to system operation has unexpectedly exited or been terminated. Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no longer function. Arguments: Arg1: 0000000000000003, Process Arg2: fffffa8007bc5b30, Terminating object Arg3: fffffa8007bc5e10, Process image file name Arg4: fffff80002da0f40, Explanatory message (ascii) Debugging Details: ------------------ PROCESS_OBJECT: fffffa8007bc5b30 IMAGE_NAME: wininit.exe DEBUG_FLR_IMAGE_TIMESTAMP: 0 MODULE_NAME: wininit FAULTING_MODULE: 0000000000000000 PROCESS_NAME: wininit.exe EXCEPTION_CODE: (Win32) 0x36b1 (14001) - The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. BUGCHECK_STR: 0xF4_36B1 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT CURRENT_IRQL: 0 STACK_TEXT: fffff880`06056b08 fffff800`02e257d2 : 00000000`000000f4 00000000`00000003 fffffa80`07bc5b30 fffffa80`07bc5e10 : nt!KeBugCheckEx fffff880`06056b10 fffff800`02dd3bdb : 00000000`00000001 fffffa80`07bc7b60 fffffa80`07bc5b30 00000000`003f5450 : nt!PspCatchCriticalBreak+0x92 fffff880`06056b50 fffff800`02d56838 : 00000000`00000001 00000000`00000001 fffffa80`07bc5b30 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x179e6 fffff880`06056ba0 fffff800`02a9cf93 : fffffa80`07bc7b60 fffff880`000036b1 fffffa80`07bc7b60 fffffa80`07c40b30 : nt!NtTerminateProcess+0xf4 fffff880`06056c20 00000000`773815da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0029fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773815da STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0xF4_36B1_IMAGE_wininit.exe BUCKET_ID: X64_0xF4_36B1_IMAGE_wininit.exe Followup: MachineOwner ---------
Some event log errors.
Run a Disk Check on your hard drive.Code:Event[110]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2011-05-31T04:25:57.825 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: STOYANOV-PC Description: {Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.
You have about 300 of these event log errors.
Uninstall Norton antivirus, it is known to cause crashes, and is causing multiple errors on your computer.Code:Event[123]: Log Name: System Source: Ntfs Date: 2011-05-31T04:14:08.387 Event ID: 55 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: STOYANOV-PC Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
Install Microsoft Security Essentials for testing purposes.
You can change you anti virus after the crash cause is found.
Code:Event[516]: Log Name: System Source: Service Control Manager Date: 2011-05-31T02:34:26.993 Event ID: 7034 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: STOYANOV-PC Description: The Symantec Management Client service terminated unexpectedly. It has done this 3 time(s). Event[546]: Log Name: System Source: Service Control Manager Date: 2011-05-31T02:00:42.571 Event ID: 7031 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: STOYANOV-PC Description: The Symantec Management Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
Last edited by Dave76; 02 Jun 2011 at 01:55.
Hello Dave76,
thank you very much for your answer.
My HDD is Seagate Model ST9640320AS Size 640.1 GB. You can find more information about the system un zip file.
I tried fresh installation, formatting the HDD(full format) and installing again WIN 7 Home. There is no Norton Antivirus anymore. I ran SeaTools for DOS from SEAGATE. Unfortunately the problem persists - randam restarts with BSOD.
Thanks again for your support
You're welcome.
Please put your system specs in the 'My System Specs' dropbox in the lower left of any of your posts.
This way everyone trying to help you can easily see your specs without downloading the file, it is much easier this way.
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Also, post the results of all tests so all can see them, someone may see something that will help.
How to Post a Screenshot in Seven Forums
Attachment 157843
After the new Win7 installation did you install new drivers?
Where did you get the drivers from?
The debugger sites SYSTEM_SERVICE_EXCEPTION (3b)
Usual causes: System service, Device driver, graphics driver, ?memory
Cause: This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
Did you update your graphics driver from the Dell Driver site?
If not, go there and update it.
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88004fad845, Address of the instruction which caused the bugcheck Arg3: fffff880021d9e80, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5 fffff880`04fad845 48896c2420 mov qword ptr [rsp+20h],rbp CONTEXT: fffff880021d9e80 -- (.cxr 0xfffff880021d9e80) rax=fffff880021da8e0 rbx=fffff8a0019e13f0 rcx=fffff8a0019e13f0 rdx=fffff880021da8c0 rsi=fffff880021daaf8 rdi=fffff8a0019e13f0 rip=fffff88004fad845 rsp=fffff880021da868 rbp=0000000000000100 r8=fffff880021da8a0 r9=00000000000000ff r10=0000000000000000 r11=fffff880021da890 r12=0000000000000000 r13=0000000000000000 r14=0000000000000002 r15=0000000000001785 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+0x5: fffff880`04fad845 48896c2420 mov qword ptr [rsp+20h],rbp ss:0018:fffff880`021da888=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: csrss.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88004fad845 STACK_TEXT: fffff880`021da868 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+0x5 FOLLOWUP_IP: dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5 fffff880`04fad845 48896c2420 mov qword ptr [rsp+20h],rbp SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgkrnl IMAGE_NAME: dxgkrnl.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce799fa STACK_COMMAND: .cxr 0xfffff880021d9e80 ; kb FAILURE_BUCKET_ID: X64_0x3B_dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo_KM_STL::binder2nd_KM_STL::const_mem_fun1_t_DMMVIDPNPRESENTPATH_*___ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH_const_*___ptr64_____+5 BUCKET_ID: X64_0x3B_dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo_KM_STL::binder2nd_KM_STL::const_mem_fun1_t_DMMVIDPNPRESENTPATH_*___ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH_const_*___ptr64_____+5 Followup: MachineOwner ---------
You have already ran Check Disk and SeaTools, it all came back with no errors, correct?
Run the System File Checker.
How to Repair Windows 7 System Files with System File Checker
Code:WarningSymptom: The VolumeDirty flag is set on the disk Cause:A logical disk has the dirty bit set. Details:This disk has been marked as dirty, it may be experiencing errors or might have not been shut down correctly Resolution:1. Run chkdsk on the drive and document any errors identified. 2. If chkdsk determines that there are errors on the drive run chkdsk /f to repair the errors. Related:Disk Diagnosis
Have you ran the Windows Experience Index?
How to Update or Refresh the WEI Score in Windows 7
If not run it and post all the health reports again, Blue Screen of Death (BSOD) Posting Instructions.
No need to add the crash reports unless there are new ones.
If you have already ran the Windows Experience Index, then all hardware is the cause of the crashes.
Code:Severity:Information Warning:The "CPU" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the CPU may need to be upgraded. Related:Performance Diagnosis Severity:Information Warning:The "Gaming graphics" rating for the system is poor and may be the cause of performance problems in multimedia applications or games. Disabling Aero Glass may improve performance in multimedia applications or games. If the problem continues the display adapter may need an updated driver or may need to be upgraded. Related:Performance Diagnosis Severity:Information Warning:The "Graphics" rating for the system is poor and may be the cause of performance problems. Disabling Desktop Composition or reducing screen resolution may improve graphical performance. If the problem continues the display adapter may need an updated driver or may need to be upgraded. Related:Performance Diagnosis Severity:Information Warning:The "Disk" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Ensure the disk has adequate free space and is defragmented. Check for unnecessary startup applications and disable those that are not required. If the problem continues the disk may need to be upgraded. Related:Performance Diagnosis Severity:Information Warning:The "Memory" rating for the system is very poor and may be the cause for performance issues. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the memory may need to be upgraded. Related:Performance Diagnosis
Last edited by Dave76; 03 Jun 2011 at 08:15.
Hello,
after the fresh install I took the latest drivers from DELL website
This site is not very user friendly and you can see many drivers that do not concern you although you have explicitly selected the machine. (by serial number)
For my problem I am starting to suspect Adobe flash player. I have read that 64 bit systems have problems while running flash. Do you think this is possible?
The drivers on the Dell site are for the different hardware available with that model laptop.
If you don't have that hardware the driver won't install.
The best way is to identify your hardware and load the correct driver.
Have you done any of the suggested steps listed above?
If you have list them each with the results.
This can be a long process, so you need to run the tools and confirm the results, before the next step can be taken.
Which version of adobe flash player are you running?