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Windows 7: Dell notebook crashes when sent to sleep or hibernate


13 Aug 2011   #1

Windows 7 professional x64
 
 
Dell notebook crashes when sent to sleep or hibernate

Hi Folks,

Am using company notebook Dell Latitude E6410 (core i3, 4GB ram), past 3 weeks notebook keeps hanging each time i send it to hibernate or to sleep. It happens with docking station, but also when it is standalone same thing happens.
am attaching several minidump files.

Could you give a hint what driver/software is causing sleep or hibernate process to hang, after which I have to force shutdown with shutdown button.
I dug bit through the minidump and found that
DRIVER_POWER_STATE_FAILURE 0x0000009f
and process ntoskrnl.exe

Thank you in advance

My System SpecsSystem Spec
.

13 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi xrefa, welcome to 7F

The first minidmp blames NETwNs64.sys - Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7.

The second vmnetadapter.sys is a WINDOWS system32 driver, VMware Virtual Network Adapter Driver


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80043a6a10, fffff80000b9c518, fffffa800880fd30}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80043a6a10, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800880fd30, The blocked IRP

Debugging Details:
------------------
STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETwNs64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETwNs64.sys

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8003668bb0, fffff80000b9c518, fffffa8007320870}

*** WARNING: Unable to verify timestamp for vmnetadapter.sys
*** ERROR: Module load completed but symbols could not be loaded for vmnetadapter.sys
Probably caused by : vmnetadapter.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003668bb0, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8007320870, The blocked IRP

Debugging Details:
------------------
STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_vmnetadapter.sys

BUCKET_ID:  X64_0x9F_IMAGE_vmnetadapter.sys

Followup: MachineOwner
---------
You would have to:
  • Go to Intel's Download Center ( http://downloadcenter.intel.com ) and download the latest version of the drivers for that device.
  • Uninstall the current drivers on your system for that device
  • Install the freshly downloaded drivers
  • Monitor for further BSOD's.

The second indicates a system file has not been updated, and you would have to run the same procedure as above for the Intel driver.

Unless your Company allows you to do this, okay, forge ahead. But, I would take it back to your IT dept., and tell them it is not working right.

Until you can fix it or have it replaced, does it work okay if you just shut it down then restart?

Are you forcing it to hibernate/sleep or are you allowing the settings in Power Options to let it hibernate/sleep?
My System SpecsSystem Spec
13 Aug 2011   #3

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello xrefa and welcome to Seven Forums.

Since it's a company notebook you may want to check with your IT Department before undertaking any fixes on your own. At least you'll have some information to pass along to them.
My System SpecsSystem Spec
.


13 Aug 2011   #4

Windows 7 professional x64
 
 

I am forcing each time sleep/hibernate.

I will update the drivers on the thing...

Thanks for quick reply.

Cheers
My System SpecsSystem Spec
13 Aug 2011   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Would you at least consider, letting the settings do the job, and see what happens?
My System SpecsSystem Spec
17 Aug 2011   #6

Windows 7 professional x64
 
 

Hi Anak,
Well for past couple of days I didn't force the hibernate or sleep, same thing. Than i downloaded the latest driveres for my wifi intel 13.5. version...
well here is crash log again.

Just wondering if the wifi was the cause again??
My System SpecsSystem Spec
18 Aug 2011   #7

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Yes. Your new dump shows the same NETwNs64.sys driver failure as above in my post #2

There is this: "0x0000009F" Stop error message when a computer enters and resumes from hibernation in Windows 7 or Windows Server 2008 R2
My System SpecsSystem Spec
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 Dell notebook crashes when sent to sleep or hibernate




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