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Windows 7: Windows crash (BSOD without BSOD) nVidia

18 Aug 2011   #1

Windows 7 x64
 
 
Windows crash (BSOD without BSOD) nVidia

Hello!

I have been expiriencing problems with my computer which are as follows:
I do my thing on the computer (surf, play etc.) and suddently my screen goes black. It has been doing this for about a week now, and I received my new SSDs recently so I popped them in, put them in RAID-0 and reinstalled windows, hoping that a complete reinstall would fix it. But it didnt. I updated my graphics card driver and analyzed the minidumps this BSOD created.
Analysis:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Akke\Desktop\081611-9001-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*G:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e4d000 PsLoadedModuleList = 0xfffff800`0308ae50
Debug session time: Tue Aug 16 20:56:35.629 2011 (UTC + 3:00)
System Uptime: 0 days 0:19:12.628
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006a094e0, fffff8801082ffa4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7fefa4 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006a094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8801082ffa4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7fefa4
fffff880`1082ffa4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02ca2b48 fffff880`10cf6cbc : 00000000`00000116 fffffa80`06a094e0 fffff880`1082ffa4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02ca2b50 fffff880`10cca867 : fffff880`1082ffa4 fffffa80`0a066000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ca2b90 fffff880`10cf6acb : fffffa80`ffffd87b ffffffff`fffe7960 fffffa80`06a094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ca2c40 fffff880`10dc5ec1 : fffffa80`0a0b82c0 00000000`00000080 00000000`00000000 fffffa80`09fff410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02ca2cc0 fffff800`03162166 : 00000000`01c76608 fffffa80`09c49b60 fffffa80`0670b400 fffffa80`09c49b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02ca2d00 fffff800`02e9d486 : fffff800`03037e80 fffffa80`09c49b60 fffff800`03045c40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02ca2d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7fefa4
fffff880`1082ffa4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7fefa4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e391010

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
So its most probably caused by my graphics card driver, which is the most recent. It did the same thing with older drivers.

--SYSTEM INFO--
Attachment contains prefmon analysis and some dumps.

- x86 (32-bit) or x64 ?
--x64--
- the original installed OS on the system?
--Custom built PC--(I assembled it myself)
- an OEM or full retail version?
--FULL RETAIL WIN 7 ULT FIN x64
- What is the age of system (hardware)?
--2 months--
- What is the age of OS installation (have you re-installed the OS?)
--1 day--

It's an i5 build with the nVidia GTX 460. Corsair RAM (8gb).
Power supply is 500W.

Any help is welcome!

My System SpecsSystem Spec
.

18 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Have you tried a different video card? The bug check you received is usually a sign of a bad video card. It could also be overheating, power supply, or motherboard related.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
18 Aug 2011   #3

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by AkkeDaBest View Post
Hello!

I have been expiriencing problems with my computer which are as follows:
I do my thing on the computer (surf, play etc.) and suddently my screen goes black. It has been doing this for about a week now, and I received my new SSDs recently so I popped them in, put them in RAID-0 and reinstalled windows, hoping that a complete reinstall would fix it. But it didnt. I updated my graphics card driver and analyzed the minidumps this BSOD created.
Analysis:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Akke\Desktop\081611-9001-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*G:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e4d000 PsLoadedModuleList = 0xfffff800`0308ae50
Debug session time: Tue Aug 16 20:56:35.629 2011 (UTC + 3:00)
System Uptime: 0 days 0:19:12.628
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006a094e0, fffff8801082ffa4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7fefa4 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006a094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8801082ffa4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7fefa4
fffff880`1082ffa4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02ca2b48 fffff880`10cf6cbc : 00000000`00000116 fffffa80`06a094e0 fffff880`1082ffa4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02ca2b50 fffff880`10cca867 : fffff880`1082ffa4 fffffa80`0a066000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ca2b90 fffff880`10cf6acb : fffffa80`ffffd87b ffffffff`fffe7960 fffffa80`06a094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ca2c40 fffff880`10dc5ec1 : fffffa80`0a0b82c0 00000000`00000080 00000000`00000000 fffffa80`09fff410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02ca2cc0 fffff800`03162166 : 00000000`01c76608 fffffa80`09c49b60 fffffa80`0670b400 fffffa80`09c49b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02ca2d00 fffff800`02e9d486 : fffff800`03037e80 fffffa80`09c49b60 fffff800`03045c40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02ca2d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7fefa4
fffff880`1082ffa4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7fefa4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e391010

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
So its most probably caused by my graphics card driver, which is the most recent. It did the same thing with older drivers.

--SYSTEM INFO--
Attachment contains prefmon analysis and some dumps.

- x86 (32-bit) or x64 ?
--x64--
- the original installed OS on the system?
--Custom built PC--(I assembled it myself)
- an OEM or full retail version?
--FULL RETAIL WIN 7 ULT FIN x64
- What is the age of system (hardware)?
--2 months--
- What is the age of OS installation (have you re-installed the OS?)
--1 day--

It's an i5 build with the nVidia GTX 460. Corsair RAM (8gb).
Power supply is 500W.

Any help is welcome!
Is better though to upload here your bsod folder

http://www.sevenforums.com/crashes-d...tructions.html

In meantime,

Download and install the Driver Sweeper

Download the most recent software\driver for your NVIDIA

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper and clean any nvidia remaining fragments,restart in normal mode.

Install the new nvidia software\driver.

Update DirectX.

Then read carefully this tutorial and run http://www.sevenforums.com/tutorials...test-occt.html

Post here the results.
---------------------------
A PSU update is also a good idea.
My System SpecsSystem Spec
.


Reply

 Windows crash (BSOD without BSOD) nVidia





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