blue screen blues


  1. YorkshireNed
    Posts : 1
    Windows 7 Home Premium 64 bit
       New #1

    blue screen blues


    Hi There

    I have a Compaq Presario CQ61 Notebook PC
    it has an Intel Celeron CPU 900 @ 2.20 GHZ 2.19 GHz
    2gb of installed memory

    I have the Windows 7 Home Premium 64 bit that came with it. Service Pack 1.
    I got it brand new in about March 2010.

    Just the last couple of days have seen a sudden outbreak of blue screen blues. I get this message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 7a
    BCP1: FFFFF6FC40008F60
    BCP2: FFFFFFFFC0000185
    BCP3: 0000000025D8F860
    BCP4: FFFFF880011ECCD0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\082611-41231-01.dmp
    C:\Users\Ned\AppData\Local\Temp\WER-2124172-0.sysdata.xml

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      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    YorkshireNed said:
    Hi There

    I have a Compaq Presario CQ61 Notebook PC
    it has an Intel Celeron CPU 900 @ 2.20 GHZ 2.19 GHz
    2gb of installed memory

    I have the Windows 7 Home Premium 64 bit that came with it. Service Pack 1.
    I got it brand new in about March 2010.

    Just the last couple of days have seen a sudden outbreak of blue screen blues. I get this message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 7a
    BCP1: FFFFF6FC40008F60
    BCP2: FFFFFFFFC0000185
    BCP3: 0000000025D8F860
    BCP4: FFFFF880011ECCD0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\082611-41231-01.dmp
    C:\Users\Ned\AppData\Local\Temp\WER-2124172-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Memory corruption caused by a disk hardware error


    BugCheck 7A, {fffff6fc40008f60, ffffffffc0000185, 25d8f860, fffff880011eccd0}

    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    GetPointerFromAddress: unable to read from fffff80002f10278
    Probably caused by : memory_corruption



    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in. Typically caused by
    a bad block in the paging file or disk controller error.     Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or xC0000185 ,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: fffff6fc40008f60, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc0000185, error status (normally i/o status code)


    Since it appears to be a disk error I would run chkdsk first.

    A- CHKDSK /R /F:

    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:

    Go to Start and type in "cmd.exe" (without the quotes)

    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.





    Second since there was memory corruption I would run these two tests


    1-Memtest.

    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    RAM - Test with Memtest86+

    2-Driver verifier

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    Driver Verifier - Enable and Disable
      My Computer
    Quote Quote

 

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