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Windows 7: Multiple BSOD issues after recent Windows Update.

20 Sep 2011   #1
MikeyC798

Windows 7 x64
 
 
Multiple BSOD issues after recent Windows Update.

After awaking to a new windows update. I had been playing League of Legends and my whole compute would freeze. This happened twice in a row where I had to manually shut down my CPU. After that, seemingly any random act involving windows would send me to the blue screen of death.

I've seen Memory Management, and System Service Execution most frequently. Just now I had one where it didn't give me a top line reason.

After defragging, running malware programs, and a slew of other things. The problem just got worse. I was forced to do a factory reset completely wiping my hard drive. Unfortunately the problems still persist. I'm unable to DL windows updates...it just crashes to the BSOD at random. Sometimes I can get 20 minutes of runtime, others I get 1 minute.

Here are the dumpfiles from 4 of them.

Attachment 176244

Attachment 176245

I'm at a complete loss.


Gateway Model: DX4831
Processor: Intel Core i3 530 @ 2.93 GHz 2.93 Ghz
Windows 7 x64 OS
Generic PnP Monitor


If you need more info let me know. I'm really not sure what else to do. Your help is greatly appreciated.



*Edit* Pretty sure I uploaded wrong. I have the dump files from my non working cpu on a flash drive. Should I put those files into the minidump folder of this laptop, then run the program you said to use to upload?


My System SpecsSystem Spec
.
20 Sep 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MikeyC798 View Post
After awaking to a new windows update. I had been playing League of Legends and my whole compute would freeze. This happened twice in a row where I had to manually shut down my CPU. After that, seemingly any random act involving windows would send me to the blue screen of death.

I've seen Memory Management, and System Service Execution most frequently. Just now I had one where it didn't give me a top line reason.

After defragging, running malware programs, and a slew of other things. The problem just got worse. I was forced to do a factory reset completely wiping my hard drive. Unfortunately the problems still persist. I'm unable to DL windows updates...it just crashes to the BSOD at random. Sometimes I can get 20 minutes of runtime, others I get 1 minute.

Here are the dumpfiles from 4 of them.

Attachment 176244

Attachment 176245

I'm at a complete loss.


Gateway Model: DX4831
Processor: Intel Core i3 530 @ 2.93 GHz 2.93 Ghz
Windows 7 x64 OS
Generic PnP Monitor


If you need more info let me know. I'm really not sure what else to do. Your help is greatly appreciated.



*Edit* Pretty sure I uploaded wrong. I have the dump files from my non working cpu on a flash drive. Should I put those files into the minidump folder of this laptop, then run the program you said to use to upload?

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
20 Sep 2011   #3
MikeyC798

Windows 7 x64
 
 

Here is the proper form you asked for with the Perfmon/Report attached.



Attachment 176248


I'll try the previous suggestions in the meantime. If this gives you any further help then let me know. Thanks again for the help.

Update. Memtest has currently completed 2 passes with no errors showing.

On a side note. Was unable to start windows after disabling the non windows drivers.
My System SpecsSystem Spec
.

21 Sep 2011   #4
MikeyC798

Windows 7 x64
 
 

I ran the Memtest thing and no errors came up.

Did the driver verification thing, got prompted to some Windows Repair thing upon load up, or to ignore it and start Windows normally. I started normally and it's been running for about 12 hours now with no BSOD. So i'm not sure which fixed it, but either way, thanks a lot for the help ZigZag. Much appreciated.
My System SpecsSystem Spec
21 Sep 2011   #5
MikeyC798

Windows 7 x64
 
 

I was a bit post haste in thinking things were solved. After running roughly 20 hours straight with no BSOD or Freeze, while playing League of Legends today it locked up completely again. This time there are no BSOD screens, and there are no error messages when I restart the cpu. Any ideas what could be causing this? I was running an App called CoreTemp to check the tempature levels, they all seemed pretty normalized.
My System SpecsSystem Spec
Reply

 Multiple BSOD issues after recent Windows Update.




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