BSOD on windows 7 64bit startup on both laptop and desktop

jfan84 · 27 Mar 2012

Hello, I have been getting the blue screen of death on my win 7 Dell desktop for about 2 weeks. I managed to back up all of my files onto an external hard drive , but then today started getting the same BSOD when starting up my toshiba win 7 home premium 64 bit notebook.

Since the BSOD on my desktop , I am unable to connect to the internet as it no longer recognises the wifi card in the PCI slot.

So I will continue with the information from my notebook.

My system specs are:

Manufacturer: Toshiba
Model: Satellite L-650
Processor: AMD Phenom II P820 Triple-core 1.80 GHz
RAM: 4GB
System Type: 64 bit OS

Original installed OEM OS

Hardware is 2 years old

Install is 2 years old (no re-installations)

This is what windows says when it recovers:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 000000000000A5D8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002D0B2BC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032712-24367-01.dmp
C:\Users\Toshiba\AppData\Local\Temp\WER-107890-0.sysdata.xml

I have attached the Dump and Health Reg as a zipped attachement.

I will try to get the system info for the dell pc later today.

A big thanks to any one who can help.

jfan84 · 27 Mar 2012

i'm using kaspersky internet security on both systems

jfan84 · 27 Mar 2012

bumping post

writhziden · 27 Mar 2012

See https://www.sevenforums.com/general-d...ease-read.html regarding bumping your thread...

System Security:

Code:

avp.exe	c:\program files (x86)\kaspersky lab\kaspersky internet security 2011\avp.exe	1888	8	200	1380	27/03/2012 12:19	11.0.2.571	356.77 KB (365,336 bytes)	02/11/2010 22:06
avp.exe	c:\program files (x86)\kaspersky lab\kaspersky internet security 2011\avp.exe	4160	8	200	1380	27/03/2012 12:21	11.0.2.571	356.77 KB (365,336 bytes)	02/11/2010 22:06

You are running Kaspersky 2011; I would recommend updating to 2012 as it provides more stability.

Code:

Loading Dump File [D:\Kingston\BSODDmpFiles\jfan84\Windows_NT6_BSOD_jcgriff2\032712-24367-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c49000 PsLoadedModuleList = 0xfffff800`02e8d650
Debug session time: Tue Mar 27 05:18:45.236 2012 (UTC - 6:00)
System Uptime: 0 days 22:00:06.000
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {a5d8, 2, 0, fffff80002d0b2bc}

Probably caused by : ntkrnlmp.exe ( nt!CcLazyWriteScan+188 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000a5d8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002d0b2bc, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef7100
 000000000000a5d8 

CURRENT_IRQL:  0

FAULTING_IP: 
nt!CcLazyWriteScan+188
fffff800`02d0b2bc 488b4e60        mov     rcx,qword ptr [rsi+60h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  R
Í

TRAP_FRAME:  fffff88008c4a990 -- (.trap 0xfffff88008c4a990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000c600 rbx=0000000000000000 rcx=fffff80002ec6920
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002d0b2bc rsp=fffff88008c4ab20 rbp=fffff80002e65260
 r8=0000000000000000  r9=fffff80002ec6790 r10=fffff80002e4f348
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!CcLazyWriteScan+0x188:
fffff800`02d0b2bc 488b4e60        mov     rcx,qword ptr [rsi+60h] ds:00000000`00000060=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cc52e9 to fffff80002cc5d40

STACK_TEXT:  
fffff880`08c4a848 fffff800`02cc52e9 : 00000000`0000000a 00000000`0000a5d8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`08c4a850 fffff800`02cc3f60 : fffffa80`06116b10 00000000`00000000 fffffa80`05d26900 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`08c4a990 fffff800`02d0b2bc : 00000000`00000002 00000000`00000000 fffff800`02e65260 fffffa80`07b73710 : nt!KiPageFault+0x260
fffff880`08c4ab20 fffff800`02d0adc9 : fffff880`00000058 fffffa80`00000000 00000000`000000b1 00000000`0000a578 : nt!CcLazyWriteScan+0x188
fffff880`08c4ac00 fffff800`02ccf471 : fffffa80`036f2be0 fffff800`02fbb701 fffff800`02ec68a0 fffffa80`00000000 : nt!CcWorkerThread+0x1f9
fffff880`08c4acb0 fffff800`02f5ff7a : ffff8a00`ed27c700 fffffa80`07329040 00000000`00000080 fffffa80`036cb040 : nt!ExpWorkerThread+0x111
fffff880`08c4ad40 fffff800`02cb69c6 : fffff880`009e8180 fffffa80`07329040 fffffa80`04a218b0 00000000`0000003f : nt!PspSystemThreadStartup+0x5a
fffff880`08c4ad80 00000000`00000000 : fffff880`08c4b000 fffff880`08c45000 fffff880`08c4a9e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!CcLazyWriteScan+188
fffff800`02d0b2bc 488b4e60        mov     rcx,qword ptr [rsi+60h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!CcLazyWriteScan+188

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ec79dd2

FAILURE_BUCKET_ID:  X64_0xA_nt!CcLazyWriteScan+188

BUCKET_ID:  X64_0xA_nt!CcLazyWriteScan+188

Followup: MachineOwner
---------

The process name is unreadable, which indicates possible file system corruption and/or malware. Other possible causes include Memory problems... Corrupted System Files... BIOS... Lack of Windows updates... Backup... Hardware...

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.
Scan for viruses with Kaspersky 2012 (once you upgrade to 2012), and also run a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download.