BSOD after longer sleep period

Marchack · 09 Aug 2012

Hello all,

I have a laptop Acer 5739 G and I reinstalled my Windows 7 x64 about 3 weeks ago and since then I've had this error occur several times. I usually leave my computer in sleep mode overnight, but lately when I start it again it gives me the black screen of "windows has recovered from an unexpected shutdown" where I have to select "star windows normally".

The last time it happened was this morning. I put my laptop to sleep at 0:30 am and turned it on this morning at 8:03 when I saw the "unexpected shutdown" screen.

Then after looking through Event Viewer I found an error message about an error that has occurred at 6:21 am while it was sleeping. Here's the message:

Then I looked through the forums for a possible solution, but didn't find anything so I'm making this thread.

I also followed the BSOD posting instructions and have the zip file attached.

Attachment 225599

I hope I've given enough info for a solution to be found.

richc46 · 10 Aug 2012

Welcome
Your files indicate that your problem is a driver, but did not give the source. Driver verifier will help us determine if the problem is indeed a driver and which one.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
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