BSOD after downloading new iTunes and while using Firefox


  1. hobogomad
    Posts : 1
    Windows 7 Home Premium 64bit
       New #1

    BSOD after downloading new iTunes and while using Firefox


    I downloaded the new iTunes 10.7 a few weeks ago and since then my computer has been crashing multiple times per day at what seems to be random times during the day often when I am using Firefox. I have tried re-installing iTunes and going back to old versions as well as restoring my computer to previous restore points but no luck. During this time I was also without any antivirus software but I almost positive that I don't have a virus and I am now back to using Trend Micro.

    At the blue screen i get DRIVER_IRQL_NOT_LESS_OR_EQUAL message and NETw5s64.sys although I'm not sure if this is relevant.

    I am currently running Windows 7 Home Premium 64bit and I have tried updating some of my drivers because this was a proposed solution on the iTunes discussion board to a similar problem I was experiencing.

    I hope I have provided enough information and if I need to add anything else please let me know.

    Thanks!
      My Computer
    Quote Quote

  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome

    Code:
    2: kd> lmvm NETw5s64
start             end                 module name
fffff880`0aa65000 fffff880`0b1c5000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Thu Mar 18 11:21:53 2010 (4BA1B871)
    CheckSum:         00763035
    ImageSize:        00760000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Product: Intel® Wireless WiFi Link Adapter
    Company: Intel Corporation
    Description: Intel® Wireless WiFi Link Driver

    Look for an update from this link: Download Center

    Enable Driver Verifier if the problem persists.
      My Computer
    Quote Quote

 

  Related Discussions
Hello, I'm new, and I'm doing this in post in safe mode. 2 BSOD in 10 minutes of each other today, prompting this post, several times since I bought this new Dell computer in July of this year. I have updated several drivers since I bought it, there may have been a Dell update going on this...
Hi, as my user name suggest, I am not tech savvy at all My problem is: Using a desk top computer, the other day I downloaded and updated my usual itunes program, and since then my ipod and ipad won't work at all, all I get on the screen is a picture of a USB cable and an arrow pointing to a blue...
Hey Everybody, My laptop is 2 weeks old and i am having trouble downloading itunes 10.6. The download appears to be successful until you try to open itunes. Windows just says itunes has stopped working. I am also having trouble installing spyware. Windows installer is telling me that the...
Hello, Whenever I try to download ITunes, the downloader stops responding. Then my whole computer stops responding. So I shut it off. I turn it back on, and it gets stuck at "starting windows". So i shut it off again and turn it back on, then it tells me to launch a startup repair. I launch...
downloading iTunes?
in General Discussion

hi when u are downloading iTunes on the internet do u have to give you're email?
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 17:54.
Find Us