Samsung ultrabook crashes when goes into sleep mode (lid close)

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  1. Posts : 3
    Win 7 64 bit
    Thread Starter
       #11

    Hi

    I still have the evil problem of my laptop dying when asleep. Sometimes the "kill" happens a few seconds after it entered sleep other times it lasts much longer.

    I tried to send it in, but so far I was not able to convince anybody to replace it.
    What tool could I use to show that the SSd is damaged? The windows tests do not indicate anything.
      My Computer


  2. Posts : 1,314
    Windows 7 64-bit
       #12

    So you could not even convince Samsung to repair/replace it? I think you should be more aggressive. If it's a new system and it's under warranty, they are under obligation. If need be, report to the BBB.
      My Computer


 
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