BSOD - 2 days old


  1. Posts : 5
    Windows 7 Ultimate 64 bit
       #1

    BSOD - 2 days old


    So, i recently purchased my computer from scan.co.uk

    I recieved it wednesday and since have had lots of problems with it crashing, usually when playing guild wars 2.

    Its a brand new computer and has been overclocked.

    Anyone know of whats causing this as ive emailed scan, so far no one has responded...think it'll be the last time im ordering anything from them.

    this is what i get when i reload windows after bsod.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA80077BB028
    BCP3: 00000000FE200000
    BCP4: 0000000000021136
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\022313-11232-01.dmp
    C:\Users\Jake\AppData\Local\Temp\WER-24694-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    So far it could be anything, however i have tried reinstalling windows 7 and all drivers and still that hasn't made no effect. I did have Avast installed but ive unistalled that aswell.

    Please help me
    Last edited by Burgs; 23 Feb 2013 at 10:48. Reason: Diagnostic for system
      My Computer


  2. Posts : 5
    Windows 7 Ultimate 64 bit
    Thread Starter
       #2

    Oh yeah i have also tried taking the RAM out and replacing them but hasn't made any difference.

    Should i try the different slots for them?
      My Computer


  3. Posts : 109
    Windows 7 64bit home premium
       #3

    You have not got service pack 1 installed.
    Install this first then see how it goes.
      My Computer

  4.   My Computer


  5. Posts : 5
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    Updated now.
      My Computer

  6.    #6

    Code:
    BugCheck 124, {0, fffffa80077dd028, fe200000, 21136}
    
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by : GenuineIntel
    Code:
    Usual causes:  Hardware, Incompatibility, May be driver corruption
    The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

    intelppm.sys seems to linked to a Intel chipset driver, you may follow the link to the Intel support page, and then use the automatic driver detection program provided by Intel to check for any possible updates.

    In such a situation, it is best to use these steps:

    Enable "Round off checking" before the test (see first post below tutorial).

    All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.
      My Computer


  7. Posts : 5
    Windows 7 Ultimate 64 bit
    Thread Starter
       #7

    Thanks for the reply bluerobot. I deleted the Intel technology program and so far hasn't crashed. Will try your suggestion to see if that is it. Thanks
      My Computer

  8.    #8

    That's good to know, keep us informed :)
      My Computer


  9. Posts : 5
    Windows 7 Ultimate 64 bit
    Thread Starter
       #9

    Okay so i spoke to soon haha. Played Guild Wars for around 4-5 hours constant yesterday with no crashes what so ever...Get back from work to start it up, within 5 minutes it crashes.
    With it doing a complete memory dump i gather it might she some more light.

    Checked the intel driver but seems valid driver and up to date.

    Not sure what else to do now.
      My Computer

  10.    #10

    Code:
    BugCheck 124, {0, fffffa8007812028, fe200000, 21136}
    
    Probably caused by : GenuineIntel
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8007812138
    Section       @ fffffa80078122c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHEL2_DRD_ERR (Proc 1 Bank 6)
      Status      : 0xfe20000000021136
      Address     : 0x00000001f05b2540
      Misc.       : 0x0000007042000086
    Run these tests for your CPU:
      My Computer


 

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