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Windows 7: BSOD at random times. Often on launching games


30 Oct 2013   #1

Windows 7 Home Premium x64
 
 
BSOD at random times. Often on launching games

Hi,

Was researching this problem for a while and was hoping someone could help me out.

Basically:

For a while I've been getting Monitor Shut off (with computer frozen) at random times, but more often when I am either playing a game or launching one.

This was usually solved with me resetting a computer. However, today I was updating my windows (as I deleted created a separate 'brand new' windows on another part of my hard drive (to test if it is the software that is giving me trouble).

Anyway, as I was updating windows at night - I came back in the morning to this:

Problem Event Name: Blue Screen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

BCCode: 9f
BCP1 0000000000000003
BCP2 FFFFFA80076DA060
BCP3 FFFFF80000B9C58
BCP4 FFFFFA800A8D91D0
OS Version 6_1_7601
Service Pack 1_0
Product 768_1


I would really appreciate any help.

Just diagnosing the problem would be great.

Thank you.




Attached Files
File Type: zip SF_30-10-2013.zip (489.9 KB, 1 views)
My System SpecsSystem Spec
.

30 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the Forum.

Please update these drivers:

netr28x.sys Thu Feb 26 09:02:09 2009 (49A60631)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

Rt64win7.sys Thu Feb 26 15:04:13 2009 (49A65B0D)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80076da060, fffff80000b9c518, fffffa800a8d91d0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80076da060, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa800a8d91d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02d04b52 : 00000000`0000009f 00000000`00000003 fffffa80`076da060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02ca4062 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c570 fffff800`02ca3f06 : fffff800`02e40740 00000000`001f6092 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02ca3dee : 0000004a`b0a08d22 fffff800`00b9cc58 00000000`001f6092 fffff800`02e0e4c8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02ca3bd7 : 00000015`594765c2 00000015`001f6092 00000015`59476590 00000000`00000092 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c9036a : fffff800`02e0ae80 fffff800`02e18cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2d9000 fffff880`0ff10000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 12:21:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Follow these-
Quote   Quote: Originally Posted by Arc View Post
Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
  • System File Checker
    • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  • Run Disk Check in Windows 7
    • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  • Test and Diagnose RAM issues with MEMTEST86+
    • Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
      • Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+
My System SpecsSystem Spec
31 Oct 2013   #3

Windows 7 Home Premium x64
 
 

Hello koolkat77

Thank you for your response.

I have done most of those (in the process of doing the others). I will let you know if the problem presents itself again.

Meanwhile I have ordered a new graphics card (I was thinking of upgrading for years anyway).


Meanwhile, in your personal opinion - do you think it's the graphics unit?
My System SpecsSystem Spec
.


31 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The GPU might not be faulty itself, just the driver or the hibernate settings.
My System SpecsSystem Spec
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 BSOD at random times. Often on launching games




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