Computer Keeps Crashing

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  1. Posts : 17,322
    Win 10 Pro x64
       #31

    Let's try removing removing both of those, I don't have much hope but narrowing this down is getting hard.

    For the time being, uninstall your Anti-Virus,

    AV Uninstallers

    And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

    You can use Windows firewall, MSE will ask you if you want to turn it on when installing, let it do that.
      My Computer


  2. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #32

    Computer Keeps Crashing


    I uninstalled Panda and 7 zip.
    The computer just shut down twice, once while watching a video, and again after watching one.
    I reinstalled 7 zip in order to send you the SF file, then uninstalled it again.
    Please tell me there is a way to fix this computer; buying another one is out of the question.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #33

    lierre said:
    The computer just shut down twice, once while watching a video, and again after watching one.
    As the newest crash dump in the folder is of 20/06, I am assuming that the crashes was abnormal shutdown only and not BSODs.

    It is appearing that the computer is more or less 5 years old. Can you remove the battery and run the computer with only the AC adapter plugged in?

    Does it still crashes in the same way? Let us know.

    Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
      My Computer


  4. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #34

    Computer Keeps Crashing


    I removed the battery, then the computer shut down twice.

    A little later I got a BSOD; I have included the SF file for that.

    Yes, the computer does run hot.

    Here is the URL from Speccy: http://speccy.piriform.com/results/8...ynNIfLIT31OZ8Z
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #35

    Its too hot.

    Attachment 323001

    Plan to apply new thermal paste to the CPU.

    If you cannot do it, get it done. Take the help of a paid professional if needed. But do it as early as possible.
      My Computer


  6. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #36

    I had new thermal paste applied.
    Computer seems to be working fine.
    Thank you for all of your help with this.
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #37

    Glad to hear it, thanks for posting back.
      My Computer


 
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