BCCode: 116


  1. Posts : 3
    Windows 7 Professional
       #1

    BCCode: 116


    Please help me find out what is wrong with my computer. I have this problem since last week. At first there was hard drive error popping out so we changed the drive to SSD. Everything was good for half a day and then the computer starting turning off by itself every couple minutes. I've removed the NVidia Card and downloaded the newest drivers available. It didn't help. I am attaching all of my Minudump files because every time the error below shows a different file from Minidump folder. Can anyone advise me what to do?

    Thanks,
    Agnes.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80084E04E0
    BCP2: FFFFF88011614F10
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\112114-4867-01.dmp
    C:\Users\d\AppData\Local\Temp\WER-16239-0.sysdata.xml

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      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi agnes88.

    Your upload does not contain all the necessary data, but it is apparent that the display driver is failing, because it is too old. You need to update it.

    Go to Drivers - Download NVIDIA Drivers ... update your display driver.

    As it may not be enough for a branded desktop aging 3 years, so if you receive any more BSOD with the latest version of display driver installed, click on button below ....
    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
    ______________________________________
    Code:
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80084e04e0, fffff88011614f10, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80084e04e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88011614f10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+801f10
    fffff880`11614f10 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`02cceb88 fffff880`11b23134 : 00000000`00000116 fffffa80`084e04e0 fffff880`11614f10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`02cceb90 fffff880`11af6867 : fffff880`11614f10 fffffa80`07472000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`02ccebd0 fffff880`11b22f43 : fffffa80`ffffd846 00000000`00000000 fffffa80`084e04e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`02ccec80 fffff880`03f1203d : fffffa80`07880d50 00000000`00000080 00000000`00000000 fffffa80`0746d010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`02cced00 fffff800`0311873a : 00000000`00d0a96d fffffa80`07467060 fffffa80`05505040 fffffa80`07467060 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`02cced40 fffff800`02e6d8e6 : fffff800`02ff7e80 fffffa80`07467060 fffff800`03005cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`02cced80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+801f10
    fffff880`11614f10 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  nvlddmkm+801f10
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`10e13000 fffff880`11ac1000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat May 21 09:37:04 2011 (4DD73A68)
        CheckSum:         00C9FFFF
        ImageSize:        00CAE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    Windows 7 Professional
    Thread Starter
       #3

    I've updated my display drivers to newest version, but problem still exists. Here's the .zip file generated by dm log.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Well, Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator - The most trusted PSU Wattage Calculator
    Also let us know the wattage of the PSU.

    Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Stress test the Graphics Card using Furmark. Take a screenshot of the furmark window before closing it. Upload the screenshot for us.
    ______________________________________
    Code:
    BugCheck 116, {fffffa80056d4010, fffff88011a9f798, ffffffffc000000d, 3}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+9a5798 )
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 3
    Windows 7 Professional
    Thread Starter
       #5

    Thank you for your reply,

    i did everything that you told me to do and:

    eXtreme Power Supply Calculator - The most trusted PSU Wattage Calculator shows me that :

    Minimum PSU Wattage: 159 W
    Recommended : 209W

    and my psu has 300 max.

    I wasn't able to do stress test using Furmark because after 30 sec gpu temp goes over 100C and i don't want to burn it.

    Here's the speccy snapshot

    http://speccy.piriform.com/results/P...tFjl3WT7fHGniP


    Then probably it's graphics card fault, it doesn't get enough cool air from fan attached to it. even when pc is open and temp in the room is not higher than 78F the graphics card is 80C. Gpu, Cpu, and additional case fan works so i believe that i will need to buy another graphics card right ?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    First of all you need a better PSU. 300 watts is never enough. Get one of at least 500 watts. You need to do it, whether the computer BSODs or not.

    But, the GPU temp is really high. It would be better to get a new GPU for sure.
      My Computer


 

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