BSOD On Wake up from Sleep - Ntfs.sys and ntoskrnl.exe

MuadhC · 21 Nov 2014

Hi all,

I've been getting BSODs now and then for quite a while now since building my PC, when it wakes up from sleep.

I've decided to do a clean reinstall of Windows 7 Professional 64bit last week to see if that helped, but alas its back

My drivers are all up to date, and my RAM sticks are fine, along with my HDD after doing tests. Its just almost frustrating when I leave my PC to sleep, and it decides to BSOD or even just restart on wake.

I've attached the dumps, and thanks in advance guys!

Arc · 22 Nov 2014

MuadhC said:

and my RAM sticks are fine,

We need to know, because there is enough reason to suspect the RAM.

Code:

BugCheck A, {ffffe8000aea6fc3, 2, 1, fffff800034955d9}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

MuadhC · 26 Nov 2014

I ran Memtest, and I didn't get any errors. Also, weirdly whilst I had Driver Verifier running it never crashed, and since then everything has been running fine! Thanks for your help though, not sure how its magically fixed itself. However, I'll see if it BSODs again from now on and come back to let you guys know.