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Windows 7: Windows 7 randomly freezing/crashing

16 Apr 2015   #1
willdude12

Windows 7 Home Premium 64bit
 
 
Windows 7 randomly freezing/crashing

Hey there,

So basically this problem has been occurring for a while now (at least 6 months) and it is really started to annoy me and my friends so I have taken it upon my self to fix the problem.

The problem is very simple, my computer completely freezes randomly. I have no idea why and it is very random but I can't move my mouse, all audio stops, ctrl alt delte doesn't work and even caps lock. I also receive no BSOD so I have to hard reboot my computer.

I am hearing the turning on Driver Verifier so I am going to do that just after posting this!

Also I'm not super tech so try and keep it simple

Thanks

Attachment 356444


My System SpecsSystem Spec
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16 Apr 2015   #2
Windows Sniper

Windows 8.1
 
 

Hey Dude, Welcome to SF.

A couple of issues you have in your eventlog.

Firstly, there is a problem with your HDD.

Start by closing all programs you have open.

Can you run "sfc /scannow" in elevated command and post the output.
SFC /SCANNOW Command - System File Checker

Then can you follow this guide to check the drive for errors.
Check a drive for errors

Just to make sure that there is no controller errors. (If it BSODs during this, then it is the most likely cause)
My System SpecsSystem Spec
16 Apr 2015   #3
willdude12

Windows 7 Home Premium 64bit
 
 

Hey man, thanks for the reply

I went ahead and did as you said

But when I went to check the drive for errors it said it can't check it while the drive is being used which makes sense. So I set it to a scheduled test and restarted my computer as I said it did. It appeared to restart but than crash and restart again. It told me it had an error in start up and I have come across these before so I hit "Start Windows Normally" but now it is on the screen "starting windows" and nothing is happening. Is this windows checking the drive or should I be worried?

Thanks!

(I posted this on my phone FYI)

*Edit* ALSO! This is my first restart since enabling Driver Verifier as I was playing some Metal Gear
My System SpecsSystem Spec
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16 Apr 2015   #4
Windows Sniper

Windows 8.1
 
 

Hey Willdude, How far has this progressed now?
Unfortunately I have no experience with Driver Verifier, however from a quick look all it should do is run a check on your drivers and hardware against the MS database?

If it is stuck on starting windows, you could very well have a hard drive problem that was kicked off by the sfc scan.

Are you able to shut it down, then restart into safe mode?
My System SpecsSystem Spec
16 Apr 2015   #5
willdude12

Windows 7 Home Premium 64bit
 
 

I left it for an hour and still nothing so I tried restarting it normally and my computer blue screened! I tried once more and it blue screened again. So my only option was to launch Windows Startup repair and it is currently attempting to repair. Also the SFC scan worked find it was the other windows scan that started this.
My System SpecsSystem Spec
16 Apr 2015   #6
Windows Sniper

Windows 8.1
 
 

Quote   Quote: Originally Posted by willdude12 View Post
I left it for an hour and still nothing so I tried restarting it normally and my computer blue screened! I tried once more and it blur screened again. So my only option was to launch Windows Startup repair and it is currently attempting to repair. Also the SFC scan worked find it was the other windows scan that started this.
Right, if that was the other check, which was a full error check. Then that may show that you have drive sector errors. I would hope that once the repair is complete that you can get back on and back up everything if you haven't!


The other way to check this, do you have a spare USB or CD? You may need to run LiveLinux and do a thorough drive check once your system is backed up.
My System SpecsSystem Spec
16 Apr 2015   #7
willdude12

Windows 7 Home Premium 64bit
 
 

Oh god that sounds complicated XD what do you mean by drive sector errors ans I have no idea what LiveLinux is hahaha

Thank you tho! You are being very helpful
My System SpecsSystem Spec
16 Apr 2015   #8
willdude12

Windows 7 Home Premium 64bit
 
 

Well the startup repair was unable to fix the problem so I have no idea what I should do right now D:
My System SpecsSystem Spec
16 Apr 2015   #9
Windows Sniper

Windows 8.1
 
 

Do you have a windows recovery disk that you can use to restore to an earlier version?
My System SpecsSystem Spec
16 Apr 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by willdude12 View Post
I left it for an hour and still nothing so I tried restarting it normally and my computer blue screened! I tried once more and it blue screened again. So my only option was to launch Windows Startup repair and it is currently attempting to repair. Also the SFC scan worked find it was the other windows scan that started this.
You should have consulted with someone who knows about Driver Verifier before enabling it. There is enough reason that your computer does not restart with DV enabled. The lot of your startup programs, when being verified, may rightly resist the computer to boot back, specially when Daemon tools is present there.

Now try these following two ... one by one.
Tip   Tip


If you can boot into safe mode and disable verifier there, you dont need to read the remaining part of this post. Just make your reply following the Blue Screen of Death (BSOD) Posting Instructions .

If you are forced to do a system restore, we will not get a crash dump to analyze. So you have to start afresh with Driver verifier.

First thing ..... Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Second thing ... Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Now enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

When you are done, click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip with your reply post.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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