Random BSOD on Dell Studio 9100


  1. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Random BSOD on Dell Studio 9100


    Please help me find the BSOD cause on my Dell PC.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi neonpc,

    It appears, of the several BSOD's you've had, there is only 1 dump file.
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    According to the event logs, there are a few 0x1A(MEMORY_MANAGEMENT) and the saved is a 0x4E(PFN_LIST_CORRUPT), this indicates memory problems.
    Please test your memory using MemTest86+



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My Computer


  3. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Ran Memtest86 twice, eight cycles each without any errors.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computer


  5. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Sys Specs updated.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    If you had meanwhile BSOD's, please run the DM Log Collector tool again and upload the zip
      My Computer


  7. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Here is a new log
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Please save a snapshot of Speccy.
    The tutorial is for publishing, but please save a snapshot and upload the snapshot using a 3rd party uploader or zip the speccy file and upload directly. The site doesn't support the extension of the saved speccy snapshot.

    Please check Dell for BIOS updates.
      My Computer


  9. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Here is the Speccy file
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Please uninstall Google Chrome while troubleshooting.
    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
      My Computer


 

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