Windows 7 - STOP 0x116: VIDEO_TDR_ERROR troubleshooting

**usasma** · 02-12-2010

NOTE: If overclocking, please reset the system to default values while troubleshooting it.

Info on the STOP 0x116 error: BSOD Index
More info on this particular error (applies to all video cards, not just AMD): AMD Game Forums - ATIKMDAG.sys problems and TDR FAQ
31May2011 - More info (Thanks to VirGnarus): http://forums.nvidia.com/index.php?showtopic=65161

Best advice that I've seen about this error (from here: BSOD )

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If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling." - H2SO4

If all that doesn't work, then I'd have to suggest trying a new video card.

**usasma** · 05-22-2010

Additional tests to try (can help to prove that there's physical problems with the video card or other components):

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

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FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Try this free stress test: Free Software - GIMPS

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Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

**usasma** · 06-12-2010

More info from the AMD link above - the suggestions in red are mine. This was extracted from this post - ( Moved: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag )

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From this link ( http://forums.amd.com/game/messagevi...&enterthread=y ):

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The following hardware issues are examples that can cause a TDR event:
- Failing overclock on CPU or GPU (stop overclocking)
- Bad sector in memory resulting in corrupt data being communicated between GPU and the system (either video or system memory) ( MemTest and a video memory stress test: |MG| Video Memory Stress Test 1.7.116 Download )
- Corrupt hard drive/windows install resulting in corruption to the system registry or the page file (Hard drive diagnostics ( HD Diagnostic ), reset your pagefile

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Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.

and run the System File Checker

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SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

)
- Over heating of GPU or CPU again resulting in corrupt data being communicated. (Point a house fan at the video card, take temperature readings from the card with an IR detector (or your finger - but be very, very careful!!!)
- GPU failure due to any sort of issue from insufficient power(VERY common) to heat. (check the power leads, use a multimeter to check the power output, try another, more powerful PSU)

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The following software issues are examples that can cause a TDR event:
-Incompatible drivers of any sort (either GPU, sound, etc) ( http://www.microsoft.com/windows/com...s/default.aspx )
-Messy registry (I doubt this and don't approve of registry cleaners)
-Known vista issues resounding around multiple displays, aero, dreamscape, and various display drivers. (none known for this OS)
-Known vista issues that sometimes cause corrupt information to be sent to the video card from system memory (will be addressed completely in SP2, has had various fixes applied since vista's release) (none known for this OS)
-Bad direct x files (uninstall, then reinstall DirectX)
-bad system files (System File Checker - was run above)
-Bad driver (some drivers will cause an event due to internal bugs, however these are not nearly as common as many think due to all of the previous things causing the same symptom) - (remove all 3rd party programs and check to be sure drivers aren't loading. Then install only the necessary 3rd party stuff, and ensure it's the latest version and that it's compatible with Windows 7)

**dishankg** · 04-29-2011

I did the sfc.exe /scannow and got the results that some files are corrupted and cannot be repaired.... i checked the log for the files and found their names to be as follows: -

iassdo.dll
dinput8.dll.mui
speechuxtutorial.exe

Please help...

My Graphic card is XFX GTS 250 with updated drivers.

**usasma** · 04-29-2011

Please start your own topic in the Crashes and Debugging forum - not in this HOW-TO section.

**colecrew** · 4 Weeks Ago

Not a video card issue. Same error with two different video cards. Anyone have a solution for this yet?

**usasma** · 4 Weeks Ago

Please start your own topic in the Crashes and Debugging forum - not in this HOW-TO section.

Windows 7 - STOP 0x116: VIDEO_TDR_ERROR troubleshooting

STOP 0x116: VIDEO_TDR_ERROR troubleshooting problems?