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Windows 7: Logitech Setpoint 4.8 x64 - VC8 Library

24 Nov 2009   #1
jrizzo

Windows 7 Home Premium
 
 
Logitech Setpoint 4.8 x64 - VC8 Library

I can't install Logitech's Setpoint 4.8 software on my Win 7 x64 system. Tried installing in compatibility mode (Vista SP2) and running as Administrator, but no luck. Each time, I get an error that says the VC8 library was not installed correctly. Have searched and posted messages on Logitech's support forum - no help there as yet. Any ideas/solutions?

-setpoint_install_error.jpg




My System SpecsSystem Spec
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24 Nov 2009   #2
Brink
Microsoft MVP

64-bit Windows 10 build 10130
 
 

Hello Jrizzo, and welcome to Seven Forums.

Did you download the 64-bit Windows 7 version?

Cordless Desktop® MX? 5500 Revolution
My System SpecsSystem Spec
25 Nov 2009   #3
jrizzo

Windows 7 Home Premium
 
 

Hi Brink.

Yes, I did download the 64 bit version. Made sure of that before my first attempt. Thanks for asking and replying though.
My System SpecsSystem Spec
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25 Nov 2009   #4
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

You checked/searched the Logitech forums,

Re: "VC8 library was not installed correctly, please r..." - Logitech Forums

if that one doesn't do it a few more using VC8 as the search term,

Logitech > Support > Find Answers
My System SpecsSystem Spec
25 Nov 2009   #5
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Those drivers can be a bit tricky to install, Right click to Install in Vista sp2 compatablity mode as you did before but when it puts out the error massage click if off then wait patiently appox. 1 minute or so "long wait" at which point you should see the Windows 7 auto "prompt" to install this program in compatablity mode, click yes, let it install then reboot. It should be working for you after that.
My System SpecsSystem Spec
25 Nov 2009   #6
sygnus21

Windows 8.1 Pro
 
 

You shouldn't need to install those drivers in compatibility mode. Something is wrong as the OP has found out.

I use the same drivers for my Logitech Mouse & Keyboard and didn't have to install them in compatibility mode.

I would suggest the OP do as stormy13 suggested and search the forums for a solution. However, trying to install them in compability mode doesn't hurt, its just not a requirement.

And Logitech does have Windows 7 64-bit drivers, which the OP has tried.
My System SpecsSystem Spec
25 Nov 2009   #7
fishnbanjo

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
You shouldn't need to install those drivers in compatibility mode. Something is wrong as the OP has found out.

I use the same drivers for my Logitech Mouse & Keyboard and didn't have to install them in compatibility mode.

I would suggest the OP do as stormy13 suggested and search the forums for a solution. However, trying to install them in compability mode doesn't hurt, its just not a requirement.

And Logitech does have Windows 7 64-bit drivers, which the OP has tried.
I agree, something is amiss as my installation of Setpoint 4.8 Windows 7 64 went very quickly. I just thought of something, if you had the non 64 bit Setpoint installed I suggest completely uninstalling it, rebooting the PC and go to Logitech's website and download a fresh copy of it and try again.
My System SpecsSystem Spec
27 Nov 2009   #8
jrizzo

Windows 7 Home Premium
 
 

Problem solved. I had reviewed previous posts on the Logictech site that didn't seem appropriate as they referred to Vista and earlier versions of Setpoint. Since I was trying to install Setpoint 4.8 on Windows 7, I ignored them. However in reviewing Chev65's post, I decided to try and install the MS Visual C++ redistributable package. I tried the 2008 version, as it was the newest. However, for some reason, it kept trying to install the software on my D drive - which would not have worked because my D drive is my DVD burner. Not being able to get this to work, I figured I'd try the older 2005 version of the package. This installed with ho problem and once installed, the Setpoint software also installed with no problem.

I think Logitech should do a little more work on their installer to address situations like this.
My System SpecsSystem Spec
27 Nov 2009   #9
Brink
Microsoft MVP

64-bit Windows 10 build 10130
 
 

Jrizzo,

I'm happy to hear that you got it sorted. Thank you for posting back with your results.
My System SpecsSystem Spec
04 Feb 2010   #10
yinyong

Windows 7 professional x64
 
 

I have the same problem! I'll try to install Visual +++ file. THANKSSSSSSSSSSS!
My System SpecsSystem Spec
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 Logitech Setpoint 4.8 x64 - VC8 Library




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