Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 startup repair


03 Jan 2012   #1

Windows 7 Pro 64 bit
 
 
Windows 7 startup repair

I was working on my son's computer, which has Win 7 Pro OS. The computer got attacked by a so-called Antivirus Win 7 2012 virus. After I had that removed and later downloaded Microsoft Essentials Security to prevent attacking from virus... it was working fine until I got an alert from the Microsoft Essentials Security indicating that I needed to restart the computer. I did just that; and the computer went right into startup repair menu. After several attempts, the computer cannot reboot to Windows. I cannot even access it using SafeMode. I have been trying to repair it using Recovery Disk; and the problem was still the same.
Please help me since this was a new computer that my son let me borrow while he is away from home.

My System SpecsSystem Spec
.

03 Jan 2012   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

You might try using an anti-virus rescue cd.

Rescue CD | PC Rescue and Repair Toolkit | AVG Worldwide
My System SpecsSystem Spec
04 Jan 2012   #3

Windows 7 Pro 64 bit
 
 

Lemur:

Thanks for the help! I will try that later and let you know the status...
My System SpecsSystem Spec
.


04 Jan 2012   #4
Microsoft MVP

 

Another option which just worked for someone with that infection is booting Microsoft Standalone System Sweeper.

Then once Windows 7 is disinfected if it won't start, run Startup Repair repeatedly from System Recovery Options.

Startup Repair should automate SFC but if not run it from Options Command line: SFC -SCANNOW Run in Command Prompt at Boot

If you can get into Desktop or Safe Mode at any point, run Malwarebytes full scan, replace your AV with Microsoft Security Essentials and run a Full Scan.
My System SpecsSystem Spec
05 Jan 2012   #5

Win7Ultimate x64 + x32, Win7Pro x64, XP x32, Win 2003, Ubuntu and OpenIndiana
 
 

If this is a new computer with no data on it you want to keep, consider doing a recovery install. A complete reinstall is the only way to be sure a malware infestation has been removed.

When you get the computer working again, make sure you keep your web browser, Flash plugin, Acrobat plugin and Java (if installed) updated. Keeping your web-facing software updated is the only effective defense you have against being infected by web attack malware such as fake antivirus software.
My System SpecsSystem Spec
05 Jan 2012   #6

Windows 7 HP / Ultimate x64
 
 

^ Yeah, +1 to that.

A fresh start works best, and this time, you need to make sure the PC is secure, by installing an effective anti-virus program and utilities like Malwarebytes & SuperAntiSpyware for passive scans.

If you do have data that needs backing up, consider using a LiveCD to access the hard drive's contents and copy it to a different drive or storage medium.
My System SpecsSystem Spec
05 Jan 2012   #7

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
05 Jan 2012   #8

windows 7 ultimate x64 sp1
 
 

how to perform recover install?
My System SpecsSystem Spec
05 Jan 2012   #9

Windows 7 Pro 64 bit
 
 

Thank you all for giving me the information and instruction on this problem...
I did everything like what Lemur has suggested. It went through very detailed sacn and found no virus. Startup repair diagnostic showed OS was boot sucessfully; however, I still cannot reboot to Windows. There was also a message indicating there may have been a camera, a flash drive plugged into the computer and need to be removed. I did not have anything plugged in at all. The only thing was my wireless mouse. Any other suggestion before I ask my son to reinstall Windows 7. I do not really want to do that since there may have been other things that he has installed in the computer.
Thanks for the help in advance...
My System SpecsSystem Spec
05 Jan 2012   #10

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

This is a suggested solution:

Remove Win 7 Antispyware 2012 and Vista Antivirus 2012 name changing rogue (Uninstall Guide)

However, if you cannot boot the computer, and if the DVD repair does not work, you very well may have to reinstall the OS.
My System SpecsSystem Spec
Reply

 Windows 7 startup repair




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:02 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33