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Windows 7 is in safe mode, even though it's using normal startup.
I'm trying to resolve an issue(remotely, I'm in California, he's in Kentucky) that my father-in-law is having with his computer after Norton tech support jacked his system, trying to fix his norton install.
I'm not entirely sure what all was done with the system, but I am currently trying to get his wireless card reinstalled, so that we can connect the system to the internet.
After a little digging this system is using a trendnet TEW-441PI wireless adapter. I had him download the drivers to a thumbdrive, copy them to the system and install them. The installation wizard fails because of an issue with windows installer service(We searched for the error, and found another helpful post from this forum), this seems to stem from the fact that the Windows Installer service is not running(According to msconfig services tab).
I had him try to start the service using: "net start MSIServer" on an elevated command prompt, but it fails saying that the service cannot be started in safe mode.
To make sure this process had been going smoothly, I was watching over his shoulder through a hangout session from the other machine, and I can confirm that no safe mode prompt appeared, and the startup appeared as normal as any boot.
After additional searching, I found vaguely similar issues that were resolved either by selecting normal startup under the general tab(his system already had normal start selected), and by unchecking the "safe boot" box in the boot tab(which was already unchecked). As well, all items under Services and Startup are enabled, but many show as Stopped.
If I was there, I would format and reinstall this system from scratch, but as it stands, I would really like to get this system to limp through until our next trip back east.
I could tell from some other checking, that he is still the administrator for the system.
The system does and does not look like it is in safe mode. The desktop shows his background and icons, and I could not see, nor did he mention, the normal safemode words stamped on the background. However, the system is using the windows 95/98 style start menu, etc. Although I know that can easily be selected in the settings for those items.
I also tried forcing the safe mode prompt to make sure we selected normal startup, but that put us in the same situation as above.
I likely won't get to work with him on it again, until tomorrow night, so feel free to pile on the suggestions, so I can run through them, when I get the chance.
If you have any questions that would help, I'll check back tonight and tomorrow to try to answer what I can.
EDIT: System Info
This was an old HP PoS machine I bought when Borders went out of business:
Core 2 Duo
4GB DDR2
80GB Main HDD(OS C:/)
2TB Secondary HDD(E: with docs, pics, music folders directed to it).
I did a clean install from a Windows Home Premium Upgrade disk(non-SP1) and has been kept up to date.
Thanks!
Last edited by renrav; 02 Jun 2013 at 17:52. Reason: Adding Info