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Windows 7: icons on desktop are gone text is still there & start menu doesn't ope

05 Jun 2015   #1
Pauldice

Windows 7
 
 
icons on desktop are gone text is still there & start menu doesn't ope

icons on desktop are gone text is still there & start menu doesn't open.

I have searched and searched for an answer and this doesn't seem like the easy fix. I have tried the task manager explorer.exe thing. I have also right clicked on desktop and tried changing the view settings. I have scanned for viruses using stop sign I have deleted all that has showed. Also I have gone in safe mode and it shows the same problem... one more thing! When I change folder options to "show invisible folders and files" it doesn't show anything new.

Someone please help I've been on this Frickin problem for a few days...

Thank you in advance
Paul Dice


My System SpecsSystem Spec
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05 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Scan with Malwarebytes Anti-Malware free too.

Then try a System Restore to a prior date (before the issue).

And run the scan again.
My System SpecsSystem Spec
05 Jun 2015   #3
Pauldice

Windows 7
 
 

I'll try doing that scan with that software. But as to doing a recovery, I can't go far enough back when the problem occurred. Thank you.
My System SpecsSystem Spec
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05 Jun 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

If it was only icon problem, it is possible to use Icon Cache - Rebuild
Go ahead and try it after MBAM scan.
My System SpecsSystem Spec
05 Jun 2015   #5
Pauldice

Windows 7
 
 

Thank you I will try this as well, I guess the weird thing that I've never seen before is that when I put the computer in safe mode it is the same, or at least acts & looks the same. Same thing when I switch the folders over to see invisible. Still see the same stuff. It is very odd. Thank you again I will try both these steps.
My System SpecsSystem Spec
05 Jun 2015   #6
Pauldice

Windows 7
 
 

I have done everything you have listed. Is there anything else I can try?
My System SpecsSystem Spec
05 Jun 2015   #7
Pauldice

Windows 7
 
 

Here is what I'm looking at.


Attached Thumbnails
icons on desktop are gone text is still there & start menu doesn't ope-1433561028125.jpg  
My System SpecsSystem Spec
05 Jun 2015   #8
marsmimar

Microsoft Community Contributor Award Recipient

 
 

My System SpecsSystem Spec
05 Jun 2015   #9
Pauldice

Windows 7
 
 

Thank you for your information I have just tried all of it. Is there anything else I can try? I have a feeling the Explorer.exe is corrupt some how...
My System SpecsSystem Spec
06 Jun 2015   #10
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Try running a full scan with the free Malwarebytes.

https://www.malwarebytes.org/products/

If the Malwarebytes scan comes back clean you could try running a System File Checker scan from an elevated command prompt (Option Two) to rule out damaged or corrupt system files:

SFC /SCANNOW Command - System File Checker
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 icons on desktop are gone text is still there & start menu doesn't ope




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