HP printer installation

Samsung netbook (Atom10)
Win 7 Starter.
Home lan ethernet connection
When I try to install the software for a HP C5180, it "checks the system" and "applies updates", ask for EULA and then starts the circle over again.

I've installed this printer many times on Vista and Win 7 Ultra with no problem.
I install a Brother TCIP laser with no problems.
I'm thinking it's a Win Starter problem.

Can any one shed any light on this problem?


If this is the wrong forum, please advise.

Thanks to all who help.

unifex said:

I have a C5280 and it works without any problems.

My suggestion is to first uninstall everything HP-related from your system, reboot if necessary, use Revo to make sure nothing is left over, then download the latest drivers and/or software from the HP website (do not use the discs that came with your printer, the software version there might be outdated) and install. Make sure you run the installer "As Administrator" using an account with administrative privileges.

I really doubt that HP software is incompatible with 7 Starter Edition. However, you might also try installing just the driver. This way you'll be able to print, but you'll have no HP tools (not sure if you actually need them).

Thanks for responding.

I've done emptied the temp and rebooted.
What is Revo. I searched HP for a cleaner without luck.

To my knowledge nothing is installed except the %temp% dir. I empty that on a regular basis.

The installation package is an exe file. So, I wouldn't know where the driver is unless Windows will find one.

alphanumeric said:

One thing I've noticed with the HP printers and all-in-ones I've setup here at home is, don't plug the USB cable in until prompted. If I plug the USB cable in before trying to install the software it fails at the detection stage. Even if the printer isn't turned on until I get to that screen.

I've tried everything!
The same file is used for 32 & 64 bit.
I tried compatibility XP sp2 & sp3
I've tried ethernet and USB. (USB cable connected and disconnected.)

The software never gets to the point of selecting type of install.

I'm no greenhorn at this. It's got me stumped.

I would like to know what Unifex meant by "REVO"

Revo uninstaler I would think. > Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Looks like you can download a 30 day trial. I've never used it but from what I have heard it can get some or maybe even all the bits left over from a failed install/uninstall. Like I said I haven't used it but I can't see it making things any worse. I like the HP printers, but the software could us some improvement. I haven't had any problems since I figured out to leave the printer off and disconnected until prompted. I've done some head scratching in the past though.

Hi Judd sometimes you may get a corrupt or incomplete download, I have had it happen to me resulting in a failed install. Use the link posted above by unifex to download the drivers but check to make sure the size of the downloaded file is the same size as that listed by HP.

Are you trying to install it as a network printer?

If so, the following thread will be interesting:

Windows 7 Starter Edition & network printer