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Windows 7: Sound and wireless internet won't detect the devices; possible virus

22 Jun 2014   #1
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 
Sound and wireless internet won't detect the devices; possible virus

I left my pc on over the weekend and when i returned, the wireless wouldn't connect and the sound was off. I went into settings for the sound and could only pull up the empty volume mixer that simply stated that there was no audio device installed. clicking sound, manage audio devices or change system sounds had no reaction. For the wireless in the network and sharing center it lists unknown where the network map should be with "The dependency service or group failed to start." below it. The last porgram I installed was a Youtube downloader two months ago and it had worked fine with daily use since this past weekend.

One additional note, the web and mail shields in Avast won't start but i don't think that matters since i can't connect to the internet.


My System SpecsSystem Spec
.
22 Jun 2014   #2
DMHolt57

 
 

Welcome to the forum Abzorbix! Is the wifi adapter listed in the device manager under network adapters? And have you run the free version of Malwarebytes?
My System SpecsSystem Spec
22 Jun 2014   #3
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Abzorbix View Post
I left my pc on over the weekend and when i returned, the wireless wouldn't connect and the sound was off. I went into settings for the sound and could only pull up the empty volume mixer that simply stated that there was no audio device installed. clicking sound, manage audio devices or change system sounds had no reaction. For the wireless in the network and sharing center it lists unknown where the network map should be with "The dependency service or group failed to start." below it. The last porgram I installed was a Youtube downloader two months ago and it had worked fine with daily use since this past weekend.

One additional note, the web and mail shields in Avast won't start but i don't think that matters since i can't connect to the internet.
Have you attempted a restart first?

Does safe mode with networking work?
My System SpecsSystem Spec
.

22 Jun 2014   #4
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by DMHolt57 View Post
Welcome to the forum Abzorbix! Is the wifi adapter listed in the device manager under network adapters? And have you run the free version of Malwarebytes?
I ran the version that i had on the pc but it's been a while since I updated malwarebytes.(edit: getting an updated version from second pc to run scan) All of the drivers are listed in the device manager. The wireless router and the built in amd sound card
My System SpecsSystem Spec
22 Jun 2014   #5
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by andrew129260 View Post

Have you attempted a restart first?

Does safe mode with networking work?
i've tried shutting down and even recovery but the recovery files say they are of the wrong type. Safe mode with networking has the same problems.
My System SpecsSystem Spec
22 Jun 2014   #6
andrew129260

Windows 10 Pro
 
 

Please read this tutorial fully, and follow all steps. Report back on each step you have tried.

99% of the time all issues can be resolved with problems starting windows with this tutorial.

Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
22 Jun 2014   #7
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 

Malwarebytes Report

Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software

Scan Date: 6/22/2031
Scan Time: 3:22:44 PM
Logfile: malwarebytes report 1.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.03.04.09
Rootkit Database: v2014.02.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Zeto

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 255009
Time Elapsed: 10 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 9
PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{68B81CCD-A80C-4060-8947-5AE69ED01199}, , [a6a36798eb8fad8962e7f97b29d9f30d],
PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{E6B969FB-6D33-48d2-9061-8BBD4899EB08}, , [95b45aa5087266d074d6b4c0c73b619f],
PUP.Optional.SweetPacks.A, HKLM\SOFTWARE\Updater By SweetPacks, , [56f3c13ee1997bbb8adabbf559aaac54],
PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\Iminent, , [bb8e27d84a30e155e092abea966c6a96],
PUP.Optional.InstallBrain.A, HKLM\SOFTWARE\WOW6432NODE\InstallIQ, , [301904fbb3c780b67cc0afdf986ab54b],
PUP.Optional.SweetPacks.A, HKLM\SOFTWARE\WOW6432NODE\Updater By SweetPacks, , [d772fc0336449d998dd7ad038e751ae6],
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM, , [0a3f58a74f2b4beb59655a51976c0af6],
PUP.Optional.Iminent.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Iminent, , [7dccf30cdf9b64d2e78c8114877bfb05],
PUP.Optional.SweetIM.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM, , [a0a943bce496b87eceef39720df633cd],

Registry Values: 2
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM|simapp_id, {5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, , [0a3f58a74f2b4beb59655a51976c0af6]
PUP.Optional.SweetIM.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM|simapp_id, {5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, , [a0a943bce496b87eceef39720df633cd]

Registry Data: 1
PUP.Optional.SweetPacks, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10045&barid={5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, Good: (Google), Bad: (http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10045&barid={5BE52FAD-F1AE-11E2-8953-D02788A7BF23}),,[b29736c9adcdf24429977db145bf0000]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
My System SpecsSystem Spec
22 Jun 2014   #8
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 

SFC /scannow Command didn't find any iregularities
My System SpecsSystem Spec
22 Jun 2014   #9
Abzorbix

Windows 7 Ultimate 64 bit SP1
 
 

This isn't for certain but I think something might have been removed or replaced in the registry for the login process thats making it so that certain things won't start up properly. I get this message every time it starts up.
"Failed to connect to a windows service - Windows could not connect to the System Event Notification Service service. This problem prevents standard users from logging onto the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond."
My System SpecsSystem Spec
22 Jun 2014   #10
andrew129260

Windows 10 Pro
 
 

Log into the built in admin account using safe mode. Look in event viewer under system and please list the last 5 errors listed please.

Event Viewer - Open and Use in Windows 7
My System SpecsSystem Spec
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 Sound and wireless internet won't detect the devices; possible virus




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