Error Message after I tried a factory reset


  1. Ineedhlp
    Posts : 4
    windows 7
       New #1

    Error Message after I tried a factory reset


    Hello, first off im new here so nice to meet everyone. I did a factory reset on my gateway all in one computer (Model is ZX6970) a while back and everything was going good and I got a message that seems pretty common from my research. it says "Windows could not complete the installation. To install windows on this computer, restart the installation. It gives the option to click OK but for some reason im getting no mouse or keyboard operation. I have no cursor from the mouse and I cant press CTRL ALT DEL or anything like that on the keyboard its just stuck on this screen. any help or solution would be greatly appreciated. Thanks.
    Last edited by Ineedhlp; 13 Aug 2014 at 18:29.
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  3. Ineedhlp
    Posts : 4
    windows 7
    Thread Starter
       New #2

    Also,I have a system recovery disk I made, when I try to boot from CD/DVD I get the system recovery options but I still have the same issue where I cant click anything with the mouse or have no keyboard functions.
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  4. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #3

    You can download a legal copy of Windows 7 then do a Clean Install which is better than a factory restore.

    The note tells you how to where to download Windows 7.

    Error Message after I tried a factory reset-cleaiinstallw7withdownloadiso.jpg

    See these tutorials.
    Clean Install Windows 7
    Clean Install with a Upgrade Windows 7 Version
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  6. Ineedhlp
    Posts : 4
    windows 7
    Thread Starter
       New #4

    Ok, how can I do that though? I can't get into the computer to download anything. I guess I can try on someone else's computer. But what about how I'm getting no response from mouse and keyboard?
    Last edited by Ineedhlp; 14 Aug 2014 at 05:55.
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  7. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #5

    WHat kind of mouse/keyboard?
    PS2, USB or Wireless?
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  8. Ineedhlp
    Posts : 4
    windows 7
    Thread Starter
       New #6

    It's a wireless with a little USB receiver
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  10. gregrocker
    Posts : 50,642
       New #7

    Try a wired keyboard.


    Everything needed is here to do a Clean Reinstall - Factory OEM Windows 7 .
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