Outlook 2007 Not Responding, BSOD

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It looks like Avast! antivirus is creating the problems itself.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 88db3d2b, aba27600, 0}

*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : aswSnx.SYS ( aswSnx+22d93 )

Followup: MachineOwner
---------

0: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 88db3d2b, The address that the exception occurred at
Arg3: aba27600, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!FltpProcessOperationStatusCallbacks+25
88db3d2b ff7718          push    dword ptr [edi+18h]

TRAP_FRAME:  aba27600 -- (.trap 0xffffffffaba27600)
ErrCode = 00000000
eax=aba276e8 ebx=00000000 ecx=00000000 edx=00000012 esi=c00000b5 edi=00000000
eip=88db3d2b esp=aba27674 ebp=aba2769c iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
fltmgr!FltpProcessOperationStatusCallbacks+0x25:
88db3d2b ff7718          push    dword ptr [edi+18h]  ds:0023:00000018=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  AvastSvc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 88db8220 to 88db3d2b

STACK_TEXT:  
aba2769c 88db8220 aba276e8 00000000 8622da28 fltmgr!FltpProcessOperationStatusCallbacks+0x25
aba276c8 88db83cb aba276e8 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2be
aba27700 8368bc29 8622da28 85540b10 85540b10 fltmgr!FltpDispatch+0xc5
aba27718 8371a126 adb35038 84bb4a44 00000fff nt!IofCallDriver+0x63
aba27734 838db24d adb35038 adab8d48 aba27850 nt!IoPageRead+0x1f5
aba2788c 8387ad47 adb35038 00000000 00000002 nt!MiCreateImageFileMap+0x11e
aba279c0 8387a1db aba27a14 0000000f 00000000 nt!MmCreateSection+0x62f
aba27a34 8e25ad93 0c25d2e8 0000000f 00000000 nt!NtCreateSection+0x16e
WARNING: Stack unwind information not available. Following frames may be wrong.
aba27cb4 8e25b068 00000013 0c25d2e8 0000000f aswSnx+0x22d93
aba27ce0 8ee2fda8 0c25d2e8 0000000f 00000000 aswSnx+0x23068
aba27d10 836928fa 0c25d2e8 0000000f 00000000 aswSP+0x25da8
aba27d10 77907094 0c25d2e8 0000000f 00000000 nt!KiFastCallEntry+0x12a
0c25d2fc 00000000 00000000 00000000 00000000 0x77907094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
aswSnx+22d93
8e25ad93 ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  aswSnx+22d93

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: aswSnx

IMAGE_NAME:  aswSnx.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5090582a

FAILURE_BUCKET_ID:  0x8E_aswSnx+22d93

BUCKET_ID:  0x8E_aswSnx+22d93

Followup: MachineOwner
---------

Uninstall Avast! and replace with Microsoft security essentials (To Test)

• avast! Uninstall Utility | Download aswClear for avast! Removal
• Microsoft Security Essentials - Free Antivirus for Windows

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• Disk Check

Let us know if the stability returns.

The free version of Avast! is good but some antiviruses aren't meant for some systems = problems. If and when that user installs it and it crashes again, MSE should be a permanent switch.

BTW yes, multiple antiviruses do create conflicts. Is it bad to run multiple antivirus programs?

Afraid of virus? Check Good and Free system security combination.,

A few good & small scanners

TDSSKiller: Anti-rootkit utility TDSSKiller, ESET online scanner: Free Online Virus Scanner | ESET and
Windows Defender Offline and they're free :)

What antivirus is currently installed?

Update Realtek HD Audio Codec Driver from Driver Reference Table.

Code:

1: kd> lmvm RTKVHDA
start    end        module name
96800000 96a88c40   RTKVHDA  T (no symbols)           
    Loaded symbol image file: RTKVHDA.sys
    Image path: \SystemRoot\system32\drivers\RTKVHDA.sys
    Image name: RTKVHDA.sys
    Timestamp:        Mon Jul 20 17:15:20 2009 (4A6451C8)
    CheckSum:         002927A5
    ImageSize:        00288C40
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Trusteer Ltd. Rapport Security software driver from Driver Reference Table

Code:

1: kd> lmvm RapportPG
start    end        module name
8ea53000 8ea79a80   RapportPG T (no symbols)           
    Loaded symbol image file: RapportPG.sys
    Image path: \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys
    Image name: RapportPG.sys
    Timestamp:        Sat Sep 22 19:31:42 2012 (505DBDBE)
    CheckSum:         00036513
    ImageSize:        00026A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if enabling/disabling USB Selective Suspense improves the situation:

• USB Selective Suspend - Turn On or Off

Run disk check again.

BTW, Please upload the msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Thanks.

Do one more thing, that is Free up the start-up. Nothing except the antivirus is usually needed.

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Currently at work, will check them when I'm home.

If in case all that I suggest does not help resolve this issue, your friend may have to revert to factory settings/installation OR perform clean install of the OS on the netbook/laptop and see if these problems persist.

And if it is a hardware problem, I hope it's within warranty for replacement if needed.