SF Diagnostic Tool - Using for Troubleshooting

StupidUser · 26 Nov 2012

Brink said:

Hello StupidUser,

The program is finished when you no longer get a prompt to click on OK. Double check the program's icon on your taskbar for any additional prompt windows that may be hidden behind something else. :)

Right. My point is that I don't know how many "OK" boxes there are. And since some of the OKs take a while to appear, and the program looks like it's done, and even keeps collecting info after you close it, it's hard to know when it's done. Suppose I think it's done, but really another collection is happening in the background. I do recognize that this utility is being used by Windows savants who may know what is happening and how much data is being collected. But for the rest of us, a hint or two in the instructions at the top would be nice. This is really nit-picking. It's a great and useful utility.

Brink · 26 Nov 2012

No problem. The final OK prompt is the right screenshot under step 4. When you see it and click on OK, the program is all finished. :)

StupidUser · 26 Nov 2012

Brink said:

No problem. The final OK prompt is the right screenshot under step 4. When you see it and click on OK, the program is all finished. :)

Oh.. duh! (living up to my username

).

Brink · 26 Nov 2012

LOL, no problem mate. :)

symp · 01 Dec 2012

I too just ran the program, win764bit Pro.
OS installed on C:, everything on C: .. extra places made and routed to other drives like documents etc.. but original locations still on C:.
Anyways, Ran the program got through all the prompts, the program said look at my desktop and zip up the folder etc, but I have nothing there and unable to find the file(s) it created.

symp · 01 Dec 2012

Nevermind found it,
for some reason the program put it on D:/useres/symp/etc ... etc..
dont know why it did that.. that is not a valid location.

Brink · 01 Dec 2012

Hello Symp,

Odd. Did you move your user profile to the D: drive?

symp · 02 Dec 2012

Nope,
the only thing I've done on my D: was make alternate locations for my libaries, ie documents/downloads and what not.

Brink · 02 Dec 2012

If the program saves into a library, and you have set the library save to location to be that folder, then that could be why it's doing it.

jaesun · 03 Dec 2012

well, in reference to what symp said and as an update to my prior post:

I am able to run this program (as administrator). But in the end, no folder/file is created on the desktop. My Desktop folder is actually on D drive (D:\Comp\UserData\<username>\Desktop). I read above that it may be cuz it cannot find the desktop folder since it is on D ? (The C:\Users\jaesun\Desktop folder exists though?)

Is there any way to run this without moving my User folder back to the C drive?

(I ended up having to reinstall windows (separate issue, accidentally killed my motherboard doing something else, so had to buy new mobo/cpu and did some other upgrades in the process) )

Anyways, I was going through my hard drive to pull some files I needed before the windows install, I found that the tool actually put the logs into a seperate (but it created it, not me), D:\Users\jaesun\Desktop folder.

Not sure why it created the folder and put it in there, but it did it for me also.