New
#1
full system restore gone wrong.
I bought a used laptop from an online community, and when I received it everything seemed fine, and was working correctly.
However, I wanted to set it back to factory defaults and start "fresh", so that's what I did. The only problem is that something went wrong during the restore.
When it is suppose to start up, the screen will get all the way to the windows logo and then crash back to a black screen saying that windows 7 didn't install properly and i need to restart to continue the updates.... so I do. but it just keeps repeating.
I tried pressing F7 until the menu came up and I tried to start in safe mode, but it still does the same thing before the computer gets to fully restart.
on a side note, please be patient with me, as I am unfamiliar with computer jargon. thanks in advance for whoever takes the time to respond to this.