New
#11
Ok, I am just getting to this. Thank you for your help.
Ok, I am just getting to this. Thank you for your help.
I went to the command prompt using the guest login. This is the directory of c: \users
11/19/2014 11:34 AM <DIR> .
11/19/2014 11:34 AM <DIR> ..
10/13/2014 11:52 AM <DIR> Guest
05/15/2014 12:17 PM <DIR> Kat
04/10/2014 06:24 PM <DIR> PUBLIC
11/19/2014 10:04 AM <DIR> TEMP
11/19/2014 11:35 AM <DIR> TEMP.Kat-PC
0 file(s) 0 bytes
7 Dir(s) 134,621,298,688 bytes free
When I enter
Dism /Image:C:\WINDOWS /Get-Packages /Format:Table > C:\patches.txt
I get the following message: a required privilege is not held by the client.
First of all, post#11 does not clearly state do the process in recovery environment. The post says "repair your computer -> command prompt. As I stated in my original post for help, I am not a tech expert. Post#11 assumes I know how to start this process and I clearly do not. I need help, not to be chastised.
Second, when I press F8 and choose Repair System, a message box called System Recovery Options opens and tells me that "To access the command prompt as well, log on using an administrator account." Again, I cannot do this because my admin profile "cannot be loaded".
I am assuming that I need the built-in admin because I cannot use (log into) my admin account. Is that a correct assumption? If not, could you suggest the alternative. Thank you.