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Unable to Complete Backup - Error 0x80070002
When attempting to backup a system image and/or selected libraries or files on an OEM installation of Windows 7 Home Premium 64-bit, I am receiving an error message. The initial pop-up states:
The Last Backup Did Not Complete SuccessfullyWhen I click on the pop-up to check the backup and select ‘More Details,’ I see the following message.The System cannot find the file specifiedNo additional information is provided. (And no clue is provided regarding what “file” is not found.)
Error Code: 0x80070002
While I am attempting to backup to an external hard drive connected via eSATA, this error also occurs when I attempt a backup to either an external USB drive or a DVD.
I have attempted to run various backup scenarios wherein [a] Windows selects what to backup, [b] I choose a system image only, [c] I choose libraries only, or [d] I choose a very small data directory in a directory outside of the libraries. The error is always the same. When the system image is included, the backup does run for a time before the error message occurs – and a significant amount of data is written to the drive. When I run a file-only backup, the error is almost instantaneous.
So far, in attempting to resolve the problem I have taken the following steps (although not necessarily in this order):
- Confirmed the registry profiles image paths are accordance with the information found at: The Storage Team at Microsoft - File Cabinet Blog : Common causes and solutions to Backup, System Restore, and Complete PC Backup problems - updated!. Everything was correct, no problems found.
- Ran the system file checker (sfc /scannow) with no errors reported.
- Scanned all hard drives (chkdsk x: /r)
- Confirmed that VSS and Windows Backup Services are running via services.msc
- Although I didn’t think it applied, I tested the Hotfix suggested at: You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM. No success.
- Reviewed the information at
Error code 0x80070002 when you back up files in Windows 7 however the scenarios did not apply and therefore the solutions were not available to me.- Checked the error logs at C:\Windows\Logs\WindowsBackup, but the error log is empty .
- Ran a Clean Boot via msconfig.exe
- Attempted to run Backup in Safe Mode, but of course Backup & Restore cannot be run in safe mode, even if I try to start the services manually (Error 1084).
- Reset Backup Files Configuration, using instructions at: Backup User and System Files - Reset to Default Configuration
I am extraordinarily frustrated. This is a new computer, and an almost new installation of Windows. I have obviously missed something, but don’t know what it is. I am desperate for a solution.
Any help is appreciated.
TSeeker