Solved Can't access Facebook from one computer but can on another

B

BinkerNate

New member
I'm helping a friend out:

While she can do it at work, she can't log onto her Facebook on her own computer. Her computer is an Acer Aspire Laptop, and it started two days ago. Now I know with something like this, she probably got banned. But no, she discovered this on her computer before seeing it was okay at her work before coming home with the same problem. Plus, I could imagine you would possibly get an e-mail at least, right? We even sent a message to Facebook with no luck. And also, the page that pops up when she tries to log in just shows an maintenance error page. I logged her out and tried mine, and it works. So for some reason, she can't log onto Facebook on her computer unless I was on another. This is confusing, and while I tried deleting the cookies (she mainly uses Firefox), it didn't do anything. So she needs help, and I wanted to ask you guys so I can help her. Any ideas?
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Click here :ar: DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attact.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

Upload a File(s)
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Sounds to me her security suite has expired, what does she use for security ?
Is this a new machine/ Guessing 90-180 days old ?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
I did the DDS as instructed. Please take a long at it.
 

Attachments

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

:ar: Click on one of the links above that goes with your Windows 7 bit versions

:ar: Save to the Desktop.

:ar: Close all windows and browsers

:ar: Right click on
332trud.png
and choose
mawket.jpg


:ar: Press: SCAN

:ar: provide the RKreport.txt (Mode: Scan) in your reply.


Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Here is the Roguekiller for her computer.

P.S. can I use this for my computer to double check if it okay?
 

Attachments

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Rerun RogueKiller then click on Delete

s1lva1.png
AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose
mawket.jpg


:ar: Click the Search button

2lwx0nd.jpg


:ar: Upload the AdwCleaner[Rn].txt in your reply.

   Note
The log file is at C:\AdwCleaner[Rn].txt
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Results posted
 

Attachments

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
s1lva1.png
AdwCleaner

Rerun AdwCleaner

:ar: Right-click on AdwCleaner.exe and choose
mawket.jpg


:ar: Click on Delete and confirm the prompt.

axcoj5.jpg


:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose
mawket.jpg


Once done upload the JRT.txt file
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
I've had this same problem since Facebook started updating on Wednesday, as have others on other forums. An issue with Facebook itself maybe?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64
Results posted

EclipseGS2011 said:
I've had this same problem since Facebook started updating on Wednesday, as have others on other forums. An issue with Facebook itself maybe?
Click to expand...

But why just one computer when the others don't do this?
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
BinkerNate

Have you ran post #9 ?
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000

Attachments

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Are you able to go to Facebook ?
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
She just tried. Nope.
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Run Farbar Recovery Scan Tool


2j4a9si.png
32-bit Version OS Farbar Recovery Scan Tool <==== Download Link

Drag the FRST.exe from the Downloads folder to your Desktop

Right click on FRST.exe and choose
mawket.jpg


When the tool opens click Yes on the disclaimer window .
Press Scan button.


Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Next batch
 

Attachments

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Not seeing anything . Can she go to Facebook inside Internet Explorer ?
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Same thing on IE and Firefox on her computer, and now we tried her account on my computer and its the same. So now I don't know; maybe its not the computer but her account, but why is it doing this and taking so long for their "maintenance"?
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2802-07
OS
Windows 7
CPU
Intel Pentium E5300
Motherboard
WG43M
Graphics Card(s)
Intel(R) G45/G43 Express Chipset
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer S232HL
Keyboard
Standard PS/2
Mouse
HID-Compliant
Can she go to the Facebook website on her computer ? Also what do you mean same on your pc she can't login to her Facebook account ?

Lets clean the temp files this will also empty the Recycle Bin

21c2sl.jpg
TFC

Download TFC below

Download link :ar: http://oldtimer.geekstogo.com/TFC.exe

Drag the TFC.exe from your Downloads folder to the Desktop

Right click on TFC.exe and choose
mawket.jpg


Click on the Start button

When its finished it will ask you to restart your PC if it doesn't restart manually .

   Tip
Make sure all of the windows are closed
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
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