Can't run or save files from Explorer 11

Kaktussoft · 25 Feb 2014

GunnerOIF2003 said:

Not sure when this started, I just turned this pc on earlier this week; I hadn't used it in a while. I installed all the Microsoft updates and updated Norton as well. I'll try and uninstall 11 if I can figure out how to reinstall 11 without a browser. I'll check and see if Chrome is working. Thanks.

I can't seem to get Chrome to load and run but Firefox will run.

You can install using windows updates. Or using the other admin account.

GunnerOIF2003 · 25 Feb 2014

I uninstalled Explorer 11, but forgot to test it with Explorer 10 so I'll have to try again tomorrow. After the reinstall of 11 it still didn't work. I wonder if it there is something wrong or changed with my admin account that I'm not aware of. I did have problems launching Chrome; it wouldn't start either but Firefox did.

ThrashZone · 25 Feb 2014

Hi,
This might be worth a try if you haven't tried it already,
Add the Run box to the Start menu list you can also use Winkey

+R to open the Run box,
https://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html
https://www.sevenforums.com/tutorials/265-start-menu-customize.html
Open the Run command and Paste either of these strings into it and Okay,

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

iexplore.exe -extoff

GunnerOIF2003 · 26 Feb 2014

I removed Explorer 11 and tried to download and save files under Explorer 10 and still the same thing; it doesn't do anything. I also tried the above under explorer 11 and the same result, still not able to save files from any site including this one. Any other ideas? Thanks in advance.

Gunner

ThrashZone · 26 Feb 2014

Review Jacee’s instructions to run Adwcleaner here on post#7,
Ignore the title of the thread,
https://www.sevenforums.com/system-security/316404-instant-savings-app.html
Or download it from bleepingcomputer.com
Screen shot of the download button to use for Adwcleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Use safe mode with networking to download the scanner post the scan results,
https://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Kaktussoft · 26 Feb 2014

Rightclick on an website's image and do "save as". Works? Any errors?

GunnerOIF2003 · 26 Feb 2014

Running IObit Malware Fighter Pro right now; it has found 16 threats and is still running right now.

Right clicking on an image DOES allow me to save it.

I'll try the safe mode with networking after the malware removal software I have finishes. Thanks for all the help so far.

GunnerOIF2003 · 26 Feb 2014

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

Kaktussoft · 26 Feb 2014

GunnerOIF2003 said:

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

Did boot to safe mode solve it or the malware killer? With other words.... problem fixed? If not: Clean Startup Troubleshoot Application Conflicts by Performing a Clean Startup also gives same problem? Don't forget to do STEP THREE after testing, this reverts to normal boot agin.

GunnerOIF2003 · 26 Feb 2014

Kaktussoft said:

GunnerOIF2003 said:

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

Did boot to safe mode solve it or the malware killer? With other words.... problem fixed? If not: Clean Startup Troubleshoot Application Conflicts by Performing a Clean Startup also gives same problem? Don't forget to do STEP THREE after testing, this reverts to normal boot agin.

Frustrating, LOL, but a clean startup did not fix the problem; still there. The safe boot corrected the problem, but it only works in safe boot with networking or another user it will work correctly.