Solved Had IE8 now Win Update tried to Install IE11 and doesn't work.

Frogpond51 · Mar 12, 2014

Hello to all the Forum helpers here. I have a problem with Windows Update trying to install IE11. When I built the comp I had IE8 installed. Apparently Windows Update has tried to install IE11. I don't usually use IE for browsing, since it is usually slower and a clunker, so I didn't give much thought when it "Updated" and didn't know it was trying to update IE from 8 to 11. As I have been searching this issue, apparently, I didn't uncheck the "Automatically Update to newer version of Internet Explorer" in help/about. Apparently it was coming through updates as "Important Updates"? to automatically download & install? I would like to have IE working again as some websites do not work properly without it. Have had serious issues with IE in the distant past when running 98se. I'm new to this forum and haven't used mspaint in years to try and post screenshots. Please be patient with my responses. Thank you.

ThrashZone · Mar 12, 2014

Hi and welcome to SevenForums,
Change your windows update settings,
http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html
Uninstall ie11,
http://www.sevenforums.com/tutorials/313358-internet-explorer-11-uninstall-windows-7-a.html
Hide the ie11 update,
http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html
I would suggest upgrading to at least ie10 but at the very least ie9,
ie9 download select your windows version and language,
http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-10/worldwide-languages
With most issues your best option is to reset,
Reset process first opening Internet explorer

sisrace · Mar 12, 2014

Hi and welcome to sevenforums!
Oh IE. always causing problems

Try uninstalling IE and then try installing the new IE 11.

Frogpond51 · Mar 13, 2014

Hi ThrashZone, thank you for your response to my post.

Went into Control Panel (icon view)>Windows Update>Change Settings, set Important Updates to 'Check for Updates, but let me choose whether to download and install them' Recommended updates box is checked, Who can install updates box unchecked, Microsoft Update box is checked, Software notifications box is checked, and clicked OK to apply. I had previously 'hidden' the Internet Explorer Update after it continuously failed to install.

Went into Control Panel (icon view)>Programs and Features>View installed updates> I could not find any reference to Internet Explorer 11 in the lists. Opened the Windows Features pane and found Internet Explorer 8 with box unchecked. There was no reference to Internet Explorer 11 in the pane.

I then looked in Windows7 (C:>Program Files>Internet Explorer>iexplore.exe> Properties>Details>File version=11.0.9600.16428

Should I run the uninstall code in Elevated Command Prompt? I just wanted to get your expertise and help before I went any further. Thank You

Frogpond51 · Mar 13, 2014

Hi sisrace, thank you for your response. I have tried to uninstall IE 11, unfortunately I could not find it listed in 'View installed updates'.

Hopefully I can get this resolved with the help of the good people here.
I really don't want to reload the OS if I don't have to.

sisrace · Mar 13, 2014

Well. You are defenatly in good hands here. saying that from my own experience.
Do you find any sign of IE in the installed updates?
If yes reamove it. otherwise i will come back with some more options

Frogpond51 · Mar 13, 2014

Hi sisrace, no, I cannot see any reference to IE in Installed Updates.

I finally figured out mspaint, since I haven't used it in years. Now if only I can attach them here.

ThrashZone · Mar 13, 2014

Hi thanks for the additional information,
You would want to Uncheck Give me Recommended updates the same as Important ones,
Recommended updates tend to vary and should be reviewed first before downloading and installed,
For the most part they are Optional updates that usually cause more issues because they want to load at the same time as Important updates.

In turn windows features On or Off you would want to Check the box for ie8,
Unchecking any listed Internet explorer listing would Hide that feature no matter which version is loaded,

After turning ie8 back On Shut your machine down and review the windows update list again,
Restore the Hidden ie11,
http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html
Cheers.

Frogpond51 · Mar 13, 2014

Hi ThrashZone, thank you for the help. Just have some questions.

Unchecked ' Give me Recommended updates the same as Important ones '

Then went into Control Panel>Programs and Features> to turn on IE8, however after I checked the box and hit OK, it closed, exited Control Panel>re-entered Control to see if it was still turned on and? no it was not. any issues here?

Sorry if the screenshots aren't in order, and trying to not be a pain, but I don't know what I'm doing with this windows update in win7. I know it's a dumb question, but should I still 'unhide' the IE11? as IE8 doesn't want to stay turned on?

Also, just a little leary when shutting down as this windows update wants to install updates even when I try to de-select, then re-open the Update and they are already selected to install? Any help and knowledge is greatly appreciated.

ThrashZone · Mar 13, 2014

Yes please Unhide any windows updates you've hidden in the past,

Turn on ie8 using Clean boot or Safe mode with networking if need be,
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
http://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
Run sfc/scannow,
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
Post a screen shot of what Important updates that failed.

Frogpond51 · Mar 14, 2014

Hi ThrashZone,
I unhid the IE11 update (only windows Imprtant update I hid previously)
Booted into Safe Mode with Networking
Turned On (checked) IE8 in Prog/Features/Windows Features
Ran sfc /scannow while in Safe Mode
Restarted normal
extracted sfcdetails.txt
and screenshot of Important updates fails (couldnt quite all the fails in, but they are all IE11 fails)

Thank You again for your help.

Frogpond51 · Mar 14, 2014

Hi ThrashZone,

Just a quick upate, just tried to launch IE and it started up in IE8!
Progress?

Ex_Brit · Mar 14, 2014

Use the Tutorial http://www.sevenforums.com/tutorials/313358-internet-explorer-11-uninstall-windows-7-a.html?ltr=I
(If it's still installed)

Then download the IE11 standalone installer. Even if you don't use IE you must keep it up to date for the sake of system security. I suggest temporarily disabling any antivirus you have installed until the installation is complete.

Frogpond51 · Mar 14, 2014

Hi Ex_Brit, thank you for your response and help.
Unfortunately I can't uninstall IE11 in Control Panel.Programs.Programs and Features. It is not listed there. The result of a failed Windows Update & my own ignorance. Or where you referring to Option Two running the code in Elevated Command Prompt? If so, would you recommend running it in Safe Mode? I'm not too savvy with trying to repair IE in Windows and trying to proceed with caution. ThrashZone has been helping me also. I think we are making progress as, now I can at least launch the original IE8 installed on the machine.
When I get the all clear, I think I will upgrade to IE10. From some of the reviews on IE11 I've seen, not so good. (It crashed my IE lol)
Would you have a link to a stand alone installer for IE10?
I don't know what us newbies would do without good people like you to help us. Thanks!

ThrashZone · Mar 14, 2014

Hi,
Don't worry about the windows updates yet let them sit for now,
Run sfc three times in a row and restart between each scan (I know it's a pain)
Now that you've Unhide the ie11 update,
The stand alone installer is a good idea (Thanks Ex-Brit) but lets try the ie9 one first,
Shut down your machine and restart,
Access Internet explorer like this,
Add the Run box to the Start menu list you can also use Winkey+R to open the Run box,
http://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html
http://www.sevenforums.com/tutorials/265-start-menu-customize.html
Open the Run command and Paste either of these strings into it and Okay,

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

iexplore.exe -extoff

Then go here,
ie9 download select your windows version and language,
http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages

Ex_Brit · Mar 14, 2014

No I was referring to that only if it was still installed.

What happens when you try an sfc /scannow in and Elevated Command Prompt in regular mode? Tutorial option two here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I don't recommend IE10. IE11 is more secure. I certainly wouldn't recommend IE9.

ThrashZone · Mar 14, 2014

Ex_Brit said:
No I was referring to that only if it was still installed.

What happens when you try an sfc /scannow in and Elevated Command Prompt in regular mode? Tutorial option two here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I don't recommend IE10. IE11 is more secure. I certainly wouldn't recommend IE9.

Hi I was attempting to take baby steps to see if it would install,
Ie10 would be the next step if ie9 completes otherwise we may have to take another turn,
Cheers.

Ex_Brit · Mar 14, 2014

OK, understood.

Frogpond51 · Mar 14, 2014

Hi ThrashZone,
Ran sfc /scannow three times, re-starting between each scan. (Not a pain to me, having a IE browser messed up a much bigger pain, thanks!)

Ran the -extoff

Then went to MS IE9 download & Installed, looks like it's working OK, posting on it now.
I will look for your further instructions.

ThrashZone · Mar 14, 2014

Great news :thumbsup:

Okay I'll assume the sfc report was allot shorter if not empty of fixed files ?
Now manually check for updates,
You should see some ie9 Important updates,
See if they load well if wondering take screen shots of the list and post it and lets review them,
Cheers.

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