Solved Can't see videos on most WWW sites.

Hi,

I'm using Windows 7 (64 bit) and MSIE 11.0.9600, and every time I try to watch a video that's on Kim Komando's website, it shows the page surrounding where the video screen should show, but no black screen to show the video on, and no video.

This also happens on some other websites, like Yahoo's news videos, but I don't recall all of the sites that don't work right.

Strangely enough, YouTube videos work just fine.

Any ideas? Right now, if I want to watch a video and it doesn't work on my desktop, I have to call it up on my cell phone and squint to see it.

TIA,

K3yP1ayer

Have a look at your browser settings, java could be disabled.

Have a look at this link to make sure everything is okay.

Flash Player Help | Flash Player Help

Hi,
It would be more helpful and allot easier if you posted a direct link to the site and video your having issues with otherwise we have to do a search and it might be different than what your using
Cheers.

Most Youtube videos use the HTML5 standard.

Test your Flash version here and update if necessary.

There are two versions, one for IE and one for Mozilla based browsers. If you have both browsers, you'll need to update both.

Link to help y'all help me

Watch Caught on camera: Mama bear does something truly amazing @ Komando Video

Actually, none of Kim Komando's videos work for me, but maybe this one will be one you can work with.

I will be away from home for a few days, so I may not reply until after the weekend.

Thanks for your help,

K3yP1ayer

Hi thanks for the additional info,
This particular video was 12 seconds long,
I first watched it with flash disabled no issues to report,
Then closed and enabled flash and went back to the site still no issues,
Temp files delete,
Run this as administrator and Start the scanner,
Shut your machine down after it finishes,
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Now that is really odd - the bear video is actually on YouTube, but You said that you do not have the issue watching videos on YouTube.

Perhaps it's embedded videos. can you view the same video here?



Try playing the same video using the first highlighted link in the source below.
This was full screen when I watched it.

Try playing the same video using the second highlighted link in the source below.
This was the YouTube page for the video that people are used to seeing.

The links are basically the same, but coded in a different manner.


Digging deeper, here is what Youtube provides as the embed code for the video

This is the old youtube embed code

I don't see anything that would prevent the video from playing. The only thing I can think of... and it's a long shot is to try Google HTML5 opt in.

Edit: Thought of another thing - make sure that javascript is enabled in your browser.

Can't see videos on most WWW sites - Solved

My thanks to all of your for your valuable assistance.

I was having another issue, too, where MSIE 11 was not moving when I'd click on any link after the 1st page, but fortunately, in solving that issue, it also cured my video problem.

So I finally got to see what Mama Bear did! And all the other videos I've seen on Kim Komando's website come through just great!

Sorry I didn't get back sooner, but after my trip to a convention, I had to undergo gum surgery (not because of the convention!), so I've not felt up to snuff until this afternoon.

I ended up resetting MSIE 11 twice, and now everything seems to be working just fine.

Again, my thanks to you all!

K3yP1ayer

Glad you got it sorted and I'm glad you are feeling better now.

So the solution was to reset IE 11 twice? The issue wasn't resolved after the first reset?
That's odd, but an interesting thing to note - If a member is having IE issues and a reset doesn't cure it, I might ask them to do it twice.

Did you restart IE after the 1st reset?
After the 2nd reset?
Was the machine restarted after either IE reset?

Thank you for returning and posting the resolution you found. Would you mind marking your thread solved?

Bill
.

Oops this is your thread
I would suggest also running these free scanners and posting the scan results for review
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
Also use the Custom scan option not the Threat scan,
Select the drive to scan usually C,
If your really infected check the box to scan for Rootkits = this scan option will take several hours to complete,
Never use your machine while scans are running for best results,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

My replies to the following:

So the solution was to reset IE 11 twice? The issue wasn't resolved after the first reset?
That's odd, but an interesting thing to note - If a member is having IE issues and a reset doesn't cure it, I might ask them to do it twice.

Did you restart IE after the 1st reset?
After the 2nd reset?
Was the machine restarted after either IE reset?
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

So sorry to mislead you. I reset IE 11. Somewhere along the line, I was asked to accept default values, which, out of laziness, I did. When that process was finished, I closed all open windows and rebooted. As soon as I got into IE 11, I started getting bombarded with popup ads, so many at a time that they literally covered the screen I wanted to see, and each other.

So, I reset IE 11 a second time. This time, when asked to accept default values, I chose the only other option. When that process finished, I rebooted and restarted IE 11. This time, no ads, period.

However, I was still stuck with the problem of IE not advancing past the first screen after I would look up something. So I Googled a description of my problem and ran across a website where that was discussed. They talked about "browsersafeguard.exe" and explained how to get rid of it. I followed their instructions, and now, no more problem of IE not advancing past a screen. Something called "rockettab" was involved, too, and I remember getting rid of that, too.

HTH,

K3yP1ayer

I see, thank you for the further explanation.

Since you discovered tow malware programs, it would be a good idea to follow Thrashzone's suggestions in post# 10.

That will give your system a though going over scanning for other malware that might be lurking.

Good luck,

I'll step out for now since your machine is in better condition and Thrashzone can advise you further.

Bill
.

Solved Can't see videos on most WWW sites - Reply to request

I attached the 2 log files in a subsequent email. Hope I can delete this mess.

KP

Solved - Can't see videos - Log files

Here are the 2 log files after scanning and cleaning with Adwcleaner.

HTH somebody! It's mostly Greek to me.

vhm

Hi,
If I remember correctly there were four suggested scanners to use,
Adwcleaner was one of four,
Post the other three results,
Adwcleaner found a bunch of crap
Refer back to post #10,
http://www.sevenforums.com/browsers-mail/334275-can-t-see-videos-most-www-sites.html#post2807896

You might even post your Uninstall a program list as well to see if any suspicious programs are there.

Thrashzone has the lead on tis thread, please follow his recommendations before following any of mine. Based on the logs, he might offer intermediate direction.

It's important to follow through with Thrashzone's recommended scans in post# 10 or you run the risk of reinfection. Each scanner has it's own strengths, and by running multiple on-demand scanners you stand a better chance of having a clean system.

Soooo, AFTER all of Thrashzone's recommendations, I suggest running ESET online scanner as an additional scan.This scanner also takes a while to run, sometimes a few hours depending on the amount of data and number of disks.

Ran Malwarebytes

I ran Malwarebytes (free) and I tried to attach the two log files, but got a msg saying the 2 .XML files were invalid. Any ideas on how to get around that? Apparently there weren't a lot of errors to correct - 30 or less, I think.

Also, since running Adwcleaner, my PC is running noticeably faster. Ixquick, the browser, is truly living up to its name, although I more often use Google and it's faster, too.

K3yP1ayer

Hi,
As long as you removed everything mbam and adwcleaner found you should be fine,

I would say you most likely should keep track of what you have installed in Chrome as far as Extensions "background apps" and make sure they do not run when Chrome is closed,

K3yP1ayer said:

I ran Malwarebytes (free) and I tried to attach the two log files, but got a msg saying the 2 .XML files were invalid. Any ideas on how to get around that? Apparently there weren't a lot of errors to correct - 30 or less, I think.

Also, since running Adwcleaner, my PC is running noticeably faster. Ixquick, the browser, is truly living up to its name, although I more often use Google and it's faster, too.

K3yP1ayer

Click to expand...

I know you marked this thread as solved.

You can export the Mbam logs as a text file and post that instead of the xml files.

I still recommend running ESET as a final check for malware.

Ran SuperAntiSpyware Tonight

I just ran SuperAntiSpyware (free edition), and it found 10 dangerous items and 128 adware cookies. The dangerous ones were in the registry with the name Hijacker.Tubby, and I had SAS remove them. SAS also said that the adware cookies were not dangerous, but they might keep track of sites I visit, so I left them alone.

Thanks,

KP