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Windows 7: Flash crashing/not working across multiple browsers

10 Apr 2016   #1

Windows 7 Home 64 Bit
Flash crashing/not working across multiple browsers

Fresh Windows Install on a 5 year old custom build. Previously never had this problem. If a site has flash this is what it looks like:

Imgur: The most awesome images on the Internet

Even after uploading these pictures to imgur I got a notification that flash had crashed.

I'm even having this problem on THIS site, luckily I'm able to post this though.

Running NoScript in Firefox fixes this problem.

I'm not discounting the possibility of a video card issue because I was having some problems earlier with installation, I've since got my Radeon HD 5770 working but this problem persists.

I have tried multiple reinstalls, different browsers, turning off adblock, safemode, turning off hardware acceleration. Any help would be greatly appreciated.

My System SpecsSystem Spec
10 Apr 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

I didn't think there was any script in Flash,
Where did you download it from??

My System SpecsSystem Spec
10 Apr 2016   #3

Windows 7 Home 64 Bit


I'm just using it to stop Flash from loading, because that's the only way I can get certain websites to format properly.
My System SpecsSystem Spec

10 Apr 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Unistall flash from your >> control panel << not programs.
Then go to addons in your browser download new version from there.

My System SpecsSystem Spec
11 Apr 2016   #5

Windows 7 Home 64 Bit

As far as I know you can't download an "addon" for Flash through your browser. At least not through Firefox. Adobe really wants you to go to their site and download from them.

But in any case as I've stated I've done numerous re-installs to no avail.
My System SpecsSystem Spec
11 Apr 2016   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

"Multiple Browsers" and multiple versions of flash player is probably the issue.


Run the dedicated Flash Player Removal Tool. Control Panel > Add/ Remove Programs will not do the job.

Flash Player Removal Tool instructions and download link:

Most importantly include all steps including the following steps that most users skip:

Note   Note

3. Run the uninstaller

Double-click the icon of the uninstaller that downloaded to your computer.

Follow the prompts. Click Yes if you see the message "Do you want to allow the following program to make changes to this computer?"

Delete Flash Player files and folders.

a) Choose Start > Run.

b) Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash
c) Delete all the files in this folder.

Follow steps a, b, and c for the following:
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player

4. Verify that uninstallation is complete

Important - Restart your computer.

NOTE: If you use Google Chrome and have applied updates - check that the old versions have been removed. Simply updating Chrome may not always remove the old versions (including old versions of flash player that are built into Chrome)

Once you have filly removed flash player and rebooted get these versions of flash player and install them.

For Internet Explorer: (Skip if you don't use flash player in IE)

For Mozilla Firefox & Chrome:
Let us know if Firefox continues to crash after the clean install of Flash Player.

Suggest running AppCrashView to see if it offers any details:

Download AppCrashView - MajorGeeks

Also test if issues are resolved by disabling hardware acceleration:

Consider a clean install of Firefox after backing up bookmarks and extensions.

Clean install means fully remove the old version(s) of Firefox including all remnants.
My System SpecsSystem Spec
13 Apr 2016   #7

Windows 7 Home 64 Bit

Followed your directions and it didn't work.

I can't even visit the page for AppCrashView. This is all it says: The page cannot be displayed because an internal server error has occurred.

Lots of sites aren't loading and displaying a similar error. I literally cannot visit any page for any malware or anti-virus program. It does not load. AVG, Avast, Malwarebytes, Kaspersky, Norton, etc. Nothing. I ran Windows Defender and it came up clean but I just have a feeling I have malware.

Does anyone know what "" or "" is? Because I noticed this weird address trying to load on A LOT of pages. Even the AppCrashView site:
My System SpecsSystem Spec
13 Apr 2016   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

bigamykanjorskihitchhike or bigamytensenhitchhike returns zero search results.

I guess you have been hit by malware. It sounds like you need help from an expert in the System Security section of this forum.

In the meantime see if you can browse in "Safe Mode with Networking"

Restart your computer and press and hold the F8 key while your computer starts up. You must press F8 before Windows begins to load. You will see a black screen with several options. Use the arrow keys to select Safe Mode with Networking.

Try MiniToolBox:

MiniToolBox Download

Use the following settings:
Flash crashing/not working across multiple browsers-minitoolbox-farbar.jpg
How did you download the flash player removal tool with a non working browser?

My System SpecsSystem Spec
22 Apr 2016   #9

Windows 7 Home 64 Bit

When I boot into safemode with networking, my browsers keep telling me that I need to turn off my proxy settings or something. Basically I can't visit any sites except wikipedia or google. Also I can't download that tool, getting the same error as above.

I think I have a trojan by the name of msrtn32.exe. I keep getting an error popping up complaining that msrtn32.exe can't find some .dll. Gonna go research what this is and how to get rid of it.
My System SpecsSystem Spec
22 Apr 2016   #10

Windows 7 Home 64 Bit

Ok, so as previously stated I cannot download any antivirus anything on this computer. My browsers won't let me. So I transfer the malwarebytes installation onto my computer from my phone, and when I try and run it, it pretty much just instantly crashes. I'm only able to get through 1-5 prompts before it crashes.

Was able to run and install Malwarebytes in Safe Mode. This is the log: Malwarebytes Anti-Malware Scan Date: 4/22/2016 Scan Ti -

248 Identified Threats all removed. Reboot into normal Windows and Malwarebytes is mysteriously removed, and all my problems remain.

Should I make a new thread in the Security forum or does a moderator want to move this?
My System SpecsSystem Spec

 Flash crashing/not working across multiple browsers

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