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#11
Hi,
I had similar problems on two of the computers on my home network. First of all, about 10 days ago my wife told me her Internet Explorer was not loading - "The little round thingy is going round and round", were her exact words. So it was, and did so for some time until eventually the 'Diagnose Connection Problems' screen appeared. I tried all of the above and much more. In the end I shelved the laptop - an Acer Aspire 5536 running Win 7 Pro - to look into the problem later and in the meanwhile let her use one of my 'University' laptops: An F-S Amilo Li 2735 which works perfectly.
I would have left it at that until I had time to look more thoroughly at the problem - perhaps this coming Sunday - had it not been for the fact that exactly the same thing happened to my main desktop PC yesterday. The PC is an Acer Aspire M3802, also running Win 7 Pro (but 64 bit, not 32). All the installed browsers stopped working: that is IE 8, 32 & 64 bit and Firefox. Also, WLM would not load, despite an excellent Internet connection.
Because I use this machine to update my websites every day it was essential I solve the problem so I set to checking all the forums I am a member of, running AV software and so on. In the end, I solved the problem completely by accident.
I do not like using the System Restore option, but sometimes there is little choice and that is what I did. When finished I had an on screen message telling me it had not worked because a certain file could not be accessed and I was advised to temporarily disable my AV software and run System Restore again. I disabled my Kaspersky 2012 Security and tried again - same result.
I was by then getting desperate, so I popped in my o/s disk and tried the repair option; no luck there either and as a final attempt to fix things things I tried System Restore again but launched from my o/s disk menu this time. It failed again BUT this time the error message was more specific; instead of just telling me it could not access a file being used by my AV software it named the file. Of course, I cannot remember the exact file but I do recall it was in my SuperAntiSpyware Pro folder.
I rebooted, un-installed SAS Pro and Bingo!! Problem solved.
The other important factor, I submit, is that both machines stopped accessing the Internet because they were both running SAS Pro AND the problem occurred shortly after Java was updated to JRE 7 u4 and JFX 2.1.0. was installed at the same time. I have informed SAS and await a reply. I am also keeping a keen eye on the other machines here at home, as and when they get the Java and Windows updates.
I hope this will be of help.
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