random BSOD and sometimes freeze on shut down

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  1. Posts : 24
    windows 7 home premium
       #1

    random BSOD and sometimes freeze on shut down


    Windows 7 Home Premium 64 bit (original OS when i bought the notebook, so its OEM)
    age of hardware and OS about 1-2 months
    dell inspiron 14R (inspiron N4010)

    just got BSOD 2 days ago once, and today (twice)
    at the first bsod, suddenly my keyboard unable to use, so i restart, and then the bsod happened.

    BSOD occurs when start up the windows (after login screen)
    the BSOD is not always happened

    also sometimes, when i safely remove my removeable devices (hardisk or USB flash disk), they weren't removed from the system, but i cant acces the drive
    after that, when i shut down or restart the notebook, it hangs up in the 'shutting down' screen, so i have to hold the power button to stop it
    this 'unable to remove from system' problem happened about 1 weeks ago.

    please help me guys. thanks for your answer/ help.
      My Computer


  2. Posts : 24
    windows 7 home premium
    Thread Starter
       #2

    also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
    so i upload the dump manually and the event that i found as critical in my event viewer
      My Computer


  3. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #3

    januarwijaya said:
    also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
    so i upload the dump manually and the event that i found as critical in my event viewer
    Can you please search for it, as I have never seen a case where it was not created in the documents folder before. If you can't find it then run the application again, this time double-checking that you are running it as an administrator.

    BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Thu Jul 29 18:44:58.849 2010 (GMT+12)
    System Uptime: 0 days 0:01:01.004
    BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}
    Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Thu Jul 29 13:36:52.326 2010 (GMT+12)
    System Uptime: 0 days 0:01:08.481
    BugCheck 50, {fffffa808115c610, 0, fffff88005a03037, 5}
    Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2eb )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    usbvideo.sys is a Microsoft Driver, and therefore unlikely to be the true cause here.

    Please update your webcam drivers from your laptop manufacturer: Welcome to Home User Support

    If you have an external webcam update the drivers from it's manufacturer too.

    A few other items to take care of:

    Uninstall Avira

    While I do not think it was the cause in this case, stranger things have happened.
    Avira Uninstallation instructions (follow these exactly): Avira Solutions - Knowledge Base Problem Details

    Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/
    Uninstall McAfee

    For the same reason as above
    Remove McAfee using the McAfee Removal Tool (MRT) -

    MRT --> http://download.mcafee.com/products/...tches/MCPR.exe

    Download the MRT & save to desktop. Boot into SAFEMODE (NO Networking) - tap F8 key during boot-up. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator.

    When complete - re-boot.

    Then reset the Windows Firewall to its default settings -
    START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter
    Regards,
    Reventon
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    You beat me to it reventon !..
      My Computer


  5. Posts : 24
    windows 7 home premium
    Thread Starter
       #5

    found it in my download folder
    heere you are
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    Unfortunately, it didnt contain any .dmp files... Check c:/windows/minidump and zip up any .dmp files and attach them to your next post... Thanks..
      My Computer


  7. Posts : 24
    windows 7 home premium
    Thread Starter
       #7

    the dmp files is insede the 1.rar and 2.rar
    you can also find in the reply post that i've just posted
    thanks
      My Computer


  8. Posts : 24
    windows 7 home premium
    Thread Starter
       #8

    i wanna ask about my antivirus uninstalation
    why do i have to uninstal both of them? is there any explanation?
      My Computer


  9. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #9

    For your question, Third party antivirus program are notorious for causing BSODs and yours are not exceptions. Microsoft Security essential was created by Microsoft (who know about OS you are using better than them), and it is BSODs free.
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #10

    Your .dmp file points to usbvideo.sys as the cause of your crash. USBvideo.sys is part of Windows 7 and I suspect something is driving it out of bounds to fault.

    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    SFC /SCANNOW Command - System File Checker

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7
    Disk Check

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}
    
    Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
    
    Followup: MachineOwner
    ---------
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbvideo
    
    IMAGE_NAME:  usbvideo.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24
    
    STACK_COMMAND:  .cxr 0xfffff880033a8200 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce
    
    BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce
    
    Followup: MachineOwner
    ---------
    This driver is out of date and should be replaced..

    Code:
    fffff880`06399000 fffff880`063b1000   adfs     adfs.SYS     Mon Nov 03 11:48:14 2008 (490F2B4E)  	Adobe File System Driver	Adobe
      My Computer


 
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