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#41
It's hard to say, honestly. It could be a graphics driver problem, but since it doesn't seem like a huge recurring problem, you might consider overlooking it.
Here is a graphics driver update for you: NVIDIA DRIVERS 258.96 WHQL
It's hard to say, honestly. It could be a graphics driver problem, but since it doesn't seem like a huge recurring problem, you might consider overlooking it.
Here is a graphics driver update for you: NVIDIA DRIVERS 258.96 WHQL
Carl -- no dumps exist. That's why they are not in the report.
I see some evidence of the crash in Event Viewer:Code:Event[298]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2010-10-19T10:40:11.000 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff80002e4c980, 0xfffff80002e4c980, 0x1a45f57133ef39af). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101910-18891-01.The logs indicate there was a memory dump 101910-18891-01.dmp at one time, but that file is nowhere to be found.Code:Event[48]: Log Name: Application Source: Windows Error Reporting Date: 2010-10-19T10:48:11.000 Event ID: 1001 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: P2: P3: P4: P5: P6: P7: P8: P9: P10: Attached files: C:\Windows\Minidump\101910-18891-01.dmp C:\Users\54W W31\AppData\Local\Temp\WER-472433-0.sysdata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0387ad10 Analysis symbol: Rechecking for solution: 0 Report Id: 101910-18891-01 Report Status: 0
What is the page file set to? I see the page file is 7.99GB, for your 8GB RAM. Did you set it this way, or is the page file set to System Managed? Make sure it is the latter.
I don't see any cleaning programs installed, but if you are using any, remove them for now.
The logs also indicate that the memory.dmp file was updated, which may be our key here. Find that file in C:\Windows, and move it to the desktop. Right-click on it, and select Send to>Compressed folder.
Upload that .zip folder to Rapidshare or another site.
Now I see WMP and some other programs are crashing a lot. Also, you are getting errors such as these:That all points to network trouble to me.Code:Event[13]: Log Name: System Source: Service Control Manager Date: 2010-10-19T11:00:54.281 Event ID: 7022 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: The Windows Update service hung on starting. ~~~~~ Event[32]: Log Name: System Source: Service Control Manager Date: 2010-10-19T10:57:10.538 Event ID: 7024 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143. ~~~~ Event[76]: Log Name: System Source: Service Control Manager Date: 2010-10-19T10:55:53.109 Event ID: 7024 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: The Windows Firewall service terminated with service-specific error Access is denied.. ~~~~ Event[136]: Log Name: System Source: Microsoft Antimalware Date: 2010-10-19T10:55:39.000 Event ID: 2004 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: W31-4L13NW4R3 Description: Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0 ~~~ Event[505]: Log Name: System Source: Microsoft-Windows-WindowsUpdateClient Date: 2010-10-19T02:14:12.496 Event ID: 20 Task: Windows Update Agent Level: Error Opcode: Installation Keyword: Installation,Failure User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: W31-4L13NW4R3 Description: Installation Failure: Windows failed to install the following update with error 0x800f020b: Broadcom - Bus Controllers and Ports - Dell Wireless 370 Bluetooth Mini-card.
Your Intel Ethernet drivers are old, dated 6/23/2009. That could be the problem. Install these ones: http://downloadcenter.intel.com/Deta...=3244&lang=eng
Dated 07/29/2010, they are 13 months newer.
Explorer.exe crashed too, though we may overlook this for now. Just run a system files check. Run sfc /scannow from an elevated command prompt.
You're also getting quite a few Kernel Power error 41 events.That is often a sign of bad hardware, but can also be caused by software.Code:Event[3127]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2010-09-17T21:15:00.736 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: W31-4L13NW4R3 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
In short, update those network drivers, and upload the memory.dmp file. Disable any cleaning programs for now.
What is the page file set to? I see the page file is 7.99GB, for your 8GB RAM. Did you set it this way, or is the page file set to System Managed? Make sure it is the latter.
I don't quite get this part.
How can I check the settings ?
The logs also indicate that the memory.dmp file was updated, which may be our key here. Find that file in C:\Windows, and move it to the desktop. Right-click on it, and select Send to>Compressed folder.
I've tried to look for it but so far I have no luck.
In short, update those network drivers, and upload the memory.dmp file. Disable any cleaning programs for now.
I have updated the network drivers.
I do have Revo Uninstaller installed on my system.
Is this the cleaning program that you are referring to ?
Thank yo so much for your help
I was thinking of programs like CCleaner, that clean up temporary files, and more relevantly, memory dumps. Revo includes a cleaning function, I believe. Go ahead and remove Revo for now...you can always reinstall it later.
Do you run the Disk Cleanup tool at all? That would also delete memory dumps.
To check page file, first, go to Control Panel>System.In the left pane, click Advanced system settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
On the Advanced tab, under Performance, click Settings.
Click the Advanced tab, and then, under Virtual memory, click Change.
Check the Automatically manage paging file size for all drives check box.
Remove Revo, or at least turn off its cleaning features. If you get another BSOD, immediately check for a minidump or full dump.