bsod

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    bsod


    running-window 7 ultimate x64
    original-windows 7 home basic x32
    full retail version
    age of system hardware-less than 6 months
    age of os-less than two months(reinstalled in aug 2010)

    every 3-4 hrs bsod and everything in windows crashes(media players,desktop manager,explorer etc)
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and Welcome to SF!!!

    First of all, please perform system file check:
    SFC /SCANNOW Command - System File Checker

    Please remove Avast:
    avast! Uninstall Utility
    Replace by MSE:
    http://www.microsoft.com/security_essentials

    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

    After doing those, if BSODs keep coming, we will perform next steps.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.106\082810-16473-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a4d000 PsLoadedModuleList = 0xfffff800`02c8ae50
    Debug session time: Sat Aug 28 12:45:03.990 2010 (UTC + 7:00)
    System Uptime: 0 days 1:03:11.317
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck BE, {60001, 91a000020fb27025, fffff880099527f0, a}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+40a84 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Did as you told.now the bsod's are not so frequent but yesterday my explorer was not working properly.the color scheme was getting changed,even in safe mode if i open any web browser then i was not able to go back to desktop
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    You said that the BSODs are less frequent, so does that mean you still having BSODs? If so, pleae upload new dmp if you have please.
    What was the result from system file check? If it report fixed some error, keep doing that few more times and let us know the result of the scan (just the result, I don't need the log).
      My Computer


  5. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #5

    i haven't had any bsod for the last 2 and half days.the scan didnt show any errors now.the first time i tried one was fixed.here are the reports attatched.
    Thank you
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #6

    So strange, there are no minidump file in the one you just uploaded
    Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.
      My Computer


  7. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #7

    i didnt find any files in the minidump folder.
    are my problems finally over?
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    Well, if you no longer suffer from any BSODs, then yes. Did you manually delete the minidump file in that folder or you see it automatically dissapeared. Make sure you don't use any program like CCleaner that automatically clean out that folder
      My Computer


  9. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #9

    i used ccleaner like 2 and half days back.that was when i stopped having bsods
      My Computer


  10. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #10

    Good. I misunderstood a little bit before as I thought you still had BSODs. But yes, you are good now. Have fun computing and let us know if any weird things occur ok?
      My Computer


 
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