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Windows 7: Windows 7 64 bit BSOD

13 Oct 2010   #11

Windows 7 Professional x64

Hello TomKelly.

Could you please follow the BSOD Sticky on this site?


My System SpecsSystem Spec
13 Oct 2010   #12

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by TomKelly View Post
hi i own an acer aspire 5542.. it has been fine for the past 7 months i have owned it and now it has crashed 18 times in two days, i cannot use it unless i start in safe mode.

i have been experiencing the kernel-power error in the events log, and have tried many things to stop it. I have uploaded the minidump files if someone could check them out and help me i would be highly thankful

these are the error codes:
<Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />







<TimeCreated SystemTime="2010-10-13T16:22:10.842818000Z" />


<Correlation />

<Execution ProcessID="4" ThreadID="8" />



<Security UserID="S-1-5-18" />


- <EventData>
<Data Name="BugcheckCode">244</Data>

<Data Name="BugcheckParameter1">0x3</Data>

<Data Name="BugcheckParameter2">0xfffffa8006849b30</Data>

<Data Name="BugcheckParameter3">0xfffffa8006849e10</Data>

<Data Name="BugcheckParameter4">0xfffff800039815d0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>



Where to start
First 5 year old Pinnacle drivers. Pinnacle should be removed.

Second Symantec, remove and replace with Microsoft Security Essentials.

Old drivers from 3 years ago. Video drivers from two years ago. All these need updating

mdmxsdk.sys        fffff880`0287a000    fffff880`0287e280    0x00004280    0x449716be    6/19/2006 17:27:26                        
emScan64.sys        fffff880`083f3000    fffff880`083f4800    0x00001800    0x467b1d10    6/21/2007 20:51:28                        
emFilter64.sys        fffff880`083e0000    fffff880`083e1900    0x00001900    0x467b1d13    6/21/2007 20:51:31                        
emDevice64.sys        fffff880`07671000    fffff880`076a5b00    0x00034b00    0x467b1d20    6/21/2007 20:51:44                        
emAudio64.sys        fffff880`076a6000    fffff880`076be000    0x00018000    0x46d884f4    8/31/2007 17:15:32                        
CAX_CNXT.sys        fffff880`05c95000    fffff880`05d60000    0x000cb000    0x4995e3e4    2/13/2009 17:19:32                        
CAXHWAZL.sys        fffff880`05c43000    fffff880`05c95000    0x00052000    0x4995e436    2/13/2009 17:20:54                        
CAX_DPV.sys        fffff880`05e64000    fffff880`05fd8000    0x00174000    0x4995e522    2/13/2009 17:24:50                        
NTIDrvr.sys        fffff880`04389000    fffff880`04391000    0x00008000    0x49c9a073    3/24/2009 23:09:39                        
DKbFltr.sys        fffff880`04611000    fffff880`0461d000    0x0000c000    0x49caf35e    3/25/2009 23:15:42                        
usbfilter.sys        fffff880`04ded000    fffff880`04df9000    0x0000c000    0x49d5f587    4/3/2009 07:39:51                        
UBHelper.sys        fffff880`04381000    fffff880`04389000    0x00008000    0x49f57153    4/27/2009 04:48:19                        
amdsata.sys        fffff880`00c00000    fffff880`00c14000    0x00014000    0x49f79245    4/28/2009 19:33:25                        
dump_amdsata.sys        fffff880`05e18000    fffff880`05e2c000    0x00014000    0x49f79245    4/28/2009 19:33:25                        
amdxata.sys        fffff880`01131000    fffff880`0113c000    0x0000b000    0x49f79247    4/28/2009 19:33:27                        
XAudio64.sys        fffff880`07371000    fffff880`07379000    0x00008000    0x49f89a93    4/29/2009 14:21:07                        
AtiPcie.sys        fffff880`017f4000    fffff880`017fc000    0x00008000    0x4a005486    5/5/2009 11:00:22                        
spldr.sys        fffff880`0164c000    fffff880`01654000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04391000    fffff880`0439e000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
mwlPSDFilter.sys        fffff880`01499000    fffff880`014a2000    0x00009000    0x4a24f9e2    6/2/2009 06:07:30                        
mwlPSDNServ.sys        fffff880`03a13000    fffff880`03a1b000    0x00008000    0x4a24f9eb    6/2/2009 06:07:39                        
mwlPSDVDisk.sys        fffff880`03a00000    fffff880`03a13000    0x00013000    0x4a24fbc1    6/2/2009 06:15:29                        
AtiHdmi.sys        fffff880`04fb6000    fffff880`04fd6000    0x00020000    0x4a28d7ee    6/5/2009 04:31:42                        
SynTP.sys        fffff880`03e00000    fffff880`03e49000    0x00049000    0x4a3af916    6/18/2009 22:33:58                        
k57nd60a.sys        fffff880`04d9c000    fffff880`04ded000    0x00051000    0x4a3cc959    6/20/2009 07:34:49                        
atikmdag.sys        fffff880`04627000    fffff880`04c3e000    0x00617000    0x4a4cf223    7/2/2009 13:45:07                        
athrx.sys        fffff880`04205000    fffff880`04374000    0x0016f000    0x4a553e89    7/8/2009 20:49:13
Only after all these can we tell what the real problems are

Ken J
My System SpecsSystem Spec
13 Oct 2010   #13

Windows 7 home premium 64 bit

How do I remove these drivers in safe mode?
My System SpecsSystem Spec

13 Oct 2010   #14

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by TomKelly View Post
How do I remove these drivers in safe mode?

First you need to go into device manager

Goto the relevant tab

right click

click un-install

Let us know if you need assistance.

ken J
My System SpecsSystem Spec
13 Oct 2010   #15

Windows 7 64 Bit Home Premium

Have you managed?
My System SpecsSystem Spec
14 Oct 2010   #16

Windows 7 64 Bit Home Premium

just found (if still not working) Uninstall and Remove Software in Safe Mode
My System SpecsSystem Spec

 Windows 7 64 bit BSOD

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