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Windows 7: Windows 7 blue screen BCCode:1000007e

21 Oct 2010   #1
FooFighterken

Windows 7 64bit
 
 
Windows 7 blue screen BCCode:1000007e

My computer (acer aspire x3900) keeps getting the blue screen of death. The error message tells me this.

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7600.2.0.0.768.3
Landinstelling-id: 2067
Aanvullende informatie over dit probleem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88002685BA1
BCP3: FFFFF880047A29D8
BCP4: FFFFF880047A2240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\102110-14976-01.dmp
C:\Users\robbe.robbe-PC\AppData\Local\Temp\WER-27752-0.sysdata.xml
Lees de onlineprivacyverklaring:
Windows 7 Privacy Statement - Microsoft Windows
Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt


I'm kinda new to all this so any help would be very thankfull.


My System SpecsSystem Spec
.
21 Oct 2010   #2
lorddenis

 

My System SpecsSystem Spec
21 Oct 2010   #3
FooFighterken

Windows 7 64bit
 
 

I attached the extra info . if anyone could plz help.
My System SpecsSystem Spec
.

21 Oct 2010   #4
FooFighterken

Windows 7 64bit
 
 

bump
My System SpecsSystem Spec
21 Oct 2010   #5
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Hi, I will take a look and be right back.
Quote:
Error code 7E, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`01c56000 PsLoadedModuleList = 0xfffff800`01e93e50
Debug session time: Thu Oct 21 10:01:01.337 2010 (GMT-4)
System Uptime: 0 days 3:44:41.430
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
...............
Unable to load image \SystemRoot\System32\Drivers\L6UX264.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for L6UX264.sys
*** ERROR: Module load completed but symbols could not be loaded for L6UX264.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004a9bba1, fffff880047b39d8, fffff880047b3240}

Probably caused by : L6UX264.sys ( L6UX264+19ba1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004a9bba1, The address that the exception occurred at
Arg3: fffff880047b39d8, Exception Record Address
Arg4: fffff880047b3240, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
L6UX264+19ba1
fffff880`04a9bba1 66814b0a0020    or      word ptr [rbx+0Ah],2000h

EXCEPTION_RECORD:  fffff880047b39d8 -- (.exr 0xfffff880047b39d8)
ExceptionAddress: fffff88004a9bba1 (L6UX264+0x0000000000019ba1)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 000000000000000a
Attempt to write to address 000000000000000a

CONTEXT:  fffff880047b3240 -- (.cxr 0xfffff880047b3240)
rax=fffffa800422a3b0 rbx=0000000000000000 rcx=fffffa800727d3a8
rdx=0000000000000000 rsi=fffffa800422a3b0 rdi=fffffa800727d0b8
rip=fffff88004a9bba1 rsp=fffff880047b3c10 rbp=fffff88009ae3750
 r8=fffffa800407e100  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=fffffa8007f17790 r13=0000000000000000
r14=0000000000000000 r15=fffff88001cd0f40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
L6UX264+0x19ba1:
fffff880`04a9bba1 66814b0a0020    or      word ptr [rbx+0Ah],2000h ds:002b:00000000`0000000a=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  000000000000000a

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80001efe0e0
 000000000000000a 

FOLLOWUP_IP: 
L6UX264+19ba1
fffff880`04a9bba1 66814b0a0020    or      word ptr [rbx+0Ah],2000h

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffffa8008abc490 to fffff88004a9bba1

STACK_TEXT:  
fffff880`047b3c10 fffffa80`08abc490 : fffff880`09ae3750 fffffa80`03f455a0 fffffa80`0727d0b8 fffff880`047b3c40 : L6UX264+0x19ba1
fffff880`047b3c18 fffff880`09ae3750 : fffffa80`03f455a0 fffffa80`0727d0b8 fffff880`047b3c40 fffffa80`07f03680 : 0xfffffa80`08abc490
fffff880`047b3c20 fffffa80`03f455a0 : fffffa80`0727d0b8 fffff880`047b3c40 fffffa80`07f03680 fffffa80`000001b9 : 0xfffff880`09ae3750
fffff880`047b3c28 fffffa80`0727d0b8 : fffff880`047b3c40 fffffa80`07f03680 fffffa80`000001b9 00000000`00000000 : 0xfffffa80`03f455a0
fffff880`047b3c30 fffff880`047b3c40 : fffffa80`07f03680 fffffa80`000001b9 00000000`00000000 00000000`00000000 : 0xfffffa80`0727d0b8
fffff880`047b3c38 fffffa80`07f03680 : fffffa80`000001b9 00000000`00000000 00000000`00000000 fffff800`01ccfcff : 0xfffff880`047b3c40
fffff880`047b3c40 fffffa80`000001b9 : 00000000`00000000 00000000`00000000 fffff800`01ccfcff fffff880`01cd0f40 : 0xfffffa80`07f03680
fffff880`047b3c48 00000000`00000000 : 00000000`00000000 fffff800`01ccfcff fffff880`01cd0f40 00000000`00000000 : 0xfffffa80`000001b9


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  L6UX264+19ba1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: L6UX264

IMAGE_NAME:  L6UX264.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4963e541

STACK_COMMAND:  .cxr 0xfffff880047b3240 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_L6UX264+19ba1

BUCKET_ID:  X64_0x7E_L6UX264+19ba1

Followup: MachineOwner
---------
To begin your troubleshooting, please uninstall all McAfee software using this removal tool: Tool. McAfee is known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on. McAfee is indicated as being part of the crash in your dump.

You have some outdated drivers on your system. Old drivers can and do cause memory corruption and BSOD's. The first driver listed below was directly blamed for the crashes in three of your dumps.
Quote:
L6UX264.sys Tue Jan 06 18:12:01 2009 - Line 6 TonePort UX1 Driver. Line 6 :: Software. Update this driver or uninstall the software.

mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 - PSD Filter Driver is a driver file from Egis Technology Inc. belonging to EgisTec PrivateSafe Driver. Update this driver or uninstall the software.

mwlPSDNServ.sys Tue Jun 02 06:07:39 2009 - See above

mwlPSDVDisk.sys Tue Jun 02 06:15:29 2009 - See above

netr28x.sys Fri Jun 19 03:56:06 2009 - Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)Ralink corp.. Update your LAN drivers.

NTIDrvr.sys Tue Mar 24 23:09:39 2009 - NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. Update the driver or uninstall the utility.

UBHelper.sys Mon Apr 27 04:48:19 2009 - NTI CD & DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology) OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. See above.
How to find drivers:
Quote:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Uninstall McAfee, take care of the above drivers and let's see how your system does. If you get another BSOD, upload the dump file. If your system runs smoothly, please post back and let us know. If you need help with the drivers, please ask.
My System SpecsSystem Spec
21 Oct 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp file is blaming L6UX264.sys as the reason for your crash... I couldn't find which specific program its associated with, but it's a Line6 product. Check Line 6 | Guitar Amplifiers, Effects Pedals, Wireless Microphones, Recording Software to see if there is a version that is supported by Windows 7...
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004a9bba1, fffff880047b39d8, fffff880047b3240}

Probably caused by : L6UX264.sys ( L6UX264+19ba1 )

Followup: MachineOwner
---------


SYMBOL_NAME:  L6UX264+19ba1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: L6UX264

IMAGE_NAME:  L6UX264.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4963e541

STACK_COMMAND:  .cxr 0xfffff880047b3240 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_L6UX264+19ba1

BUCKET_ID:  X64_0x7E_L6UX264+19ba1

Followup: MachineOwner
---------
This driver is for Vista and should be updated, or uninstall the associated program

Code:
fffff880`04a82000 fffff880`04b4cd00   L6UX264  L6UX264.sys  Tue Jan 06 18:12:01 2009 (4963E541)
My System SpecsSystem Spec
21 Oct 2010   #7
FooFighterken

Windows 7 64bit
 
 

yea, I have line 6 pod farm installed on my computer. that's where the driver comes from. i'll look for a windows 7 update on their site. thank you very much already.
My System SpecsSystem Spec
21 Oct 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Let us know how it comes out..
My System SpecsSystem Spec
21 Oct 2010   #9
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Don't forget to update your other outdated drivers and McAfee. Mcafee was also indicated in your dumps.
My System SpecsSystem Spec
Reply

 Windows 7 blue screen BCCode:1000007e




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