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Windows 7: Intermittent Restarting BSOD

05 Nov 2010   #1
bounce2302

Windows 7
 
 
Intermittent Restarting BSOD

Hello Guys.

Basically to cut a long story short, this is relating to this thread that I posted the other day:
Startup repair problems keep occuring

-Windows 7 64bit
-Purchased Upgrade copy but clean installed
-Windows 7 installation 2 days old
-Computer less than 1 month old.

Logs etc attached.

Any other questions just ask.

Thanks a lot for any help/advice guys!


My System SpecsSystem Spec
.
05 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bounce2302 View Post
Hello Guys.

Basically to cut a long story short, this is relating to this thread that I posted the other day:
Startup repair problems keep occuring

-Windows 7 64bit
-Purchased Upgrade copy but clean installed
-Windows 7 installation 2 days old
-Computer less than 1 month old.

Logs etc attached.

Any other questions just ask.

Thanks a lot for any help/advice guys!

Sorry Bounce but you uploaded the APP and not the resultant DMP files. Those are what we need.

Ken
My System SpecsSystem Spec
05 Nov 2010   #3
bounce2302

Windows 7
 
 

What an idiot. lol.

Attached the correct ones. Wasn't concentrating.

Thanks.
My System SpecsSystem Spec
.

06 Nov 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

This is possible caused by this out of date driver:
Code:
ASACPI   ASACPI.sys   Sun Mar 27 21:30:36 2005 (42476C4C)
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).~USASMA
I can see exception code c000005 which is related to memory, and ntfs.sys which is hard drive related. Please perform these tests:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Disk Check
Perform this hard drive test:
HD Diagnostic

Try to update this driver if you can, I think this is chipset driver:
Code:
nvm62x64 nvm62x64.sys Fri Oct 17 16:01:06 2008 (48F8FD12)
nVidia Ethernet Networking Driver (nForce chipset driver)
Drivers - Download NVIDIA Drivers

I can see one dmp file blamed usbhub.sys. Do you use a usbhub?

Run a system file check please:
SFC /SCANNOW Command - System File Checker

BUGCHECK SUMMARY:
Code:
BugCheck 24, {1904fb, fffff88003c7bbd8, fffff88003c7b440, fffff880012f0c27}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80001df5f8c, fffff88002765ef0, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
06 Nov 2010   #5
bounce2302

Windows 7
 
 

Thanks a lot for your response ttran.

I've been through all the steps you suggest..

ASACPI.sys now says 2010.

Ran Seatools and Nvidia hard drive checks, both came back with no errors.

Ran memtest86 until 6 passes with no errors.

Updated the nVidia Ethernet Networking Driver (and other chipset drivers along with it).

I also ensured it had the latest graphics driver on there too. (Both this and the one above downloaded directly from nVidia site.

There is a usb hub attached normally, but not at the moment.

System File Checker reported no issues.

So I guess i'll wait and see if we get any more BSOD unless there are any more suggestions in the mean time?

Thanks again.
My System SpecsSystem Spec
06 Nov 2010   #6
ttran

Microsoft Window 7 Professional 32 bit
 
 

Wow, sounds great to me. I think let the usbhub unplugged for awhile to see if the system work properly

I will be here waiting for your news
My System SpecsSystem Spec
06 Nov 2010   #7
bounce2302

Windows 7
 
 

*sigh* Well at the time it seemed to have sort it. But it always seems that after leaving it for a good 5+ hours (eg. overnight) switched off there is always difficulty it getting it to boot up successfully again! I've managed to get it on and in safe mode after 3rd time trying just in safe mode (switching it off (power switch) and back on rather than letting it keep resetting after BSOD got me in but don't know if that is a coincidence), now to run the dump checker thing.

Attached is the collected files. Any more help would be much appreciated!

thanks a lot!
My System SpecsSystem Spec
07 Nov 2010   #8
ttran

Microsoft Window 7 Professional 32 bit
 
 

Can you please turn on Driver Verifier. The dmp now looks so broad that it's hard to know what is the cause. All the driver look up to date to me
Beyond that, please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
07 Nov 2010   #9
bounce2302

Windows 7
 
 

Hello.

Well all day I have been trying to resolve this but to no avail.

I attempted to run the Driver Verifier but it just BSOD'd. So I attempted to reinstall all the latest drivers. But while doing the graphics it BSOD, then started saying different .exe files couldn't be found etc etc etc. So amazing pi***d off I thought I would just do a system restore to what it was like before the issues... Well it BSOD on that as well and now I can't get into windows at all, just showed a blank screen. Left it there for about 5 mins, it restarted and now i'm back into windows..

Trying to update the chipset drivers again..
My System SpecsSystem Spec
07 Nov 2010   #10
bounce2302

Windows 7
 
 

Well those drivers should have installed ok. Attached is my latest dump. the BSOD that i keep getting at the moment seem to be the same.

My patience is wearing thin at the moment, and I'm very close to just sending all the parts back and getting a new (different) set where I don't have these issues.

Thanks for your help ttran, much appreciated.
My System SpecsSystem Spec
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 Intermittent Restarting BSOD




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