BSoD whilst watching youtube


  1. Rothwell
    Posts : 5
    Windows 7 Home Premium 64bit
       New #1

    BSoD whilst watching youtube


    Hi.
    I have a one month old, 64bit OEM Dell Studio 1558 Laptop, and in the past few days it has BSoD'ed twice whilst watching youtube videos. This doesn't happen on every video, and 20 minutes ago whilst watching a video it did BSoD, but I had watched a video just before that, which went smoothly with no problems.

    The BSoD goes too fast for me to write anything down, so how am I to record what it's showing?

    At the time I didn't really have anything else open. I had firefox open with youtube on one tab and a forum on the other. I haven't tested watching videos on any other site other than youtube. Any idea what's causing this problem?

    EDIT: Stupid me, didn't see the instructions. Will do that now.
    After restarting though the same video ran without problem.
    EDIT2: Done that. Note: I have AVG Anti-Virus Free Edition 2011.
    Last edited by Rothwell; 23 Dec 2010 at 13:55. Reason: Uploaded files
      My Computer
    Quote Quote

  3. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #2

    Follow these instructions
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
    Quote Quote

  4. Rothwell
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Sorry about that. Hopefully I've uploaded them right...
      My Computer
    Quote Quote

  6. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #4

    Dumps blame atikmdag.sys, your ATI display drivers

    - Boot into safe mode with networking
    - Uninstall the ATI drivers including Catalyst Control Center
    - Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper
    - Install the latest drivers http://support.amd.com/us/gpudownloa...win7-64.aspx#2
    - Reboot into normal mode

    Code:
    BugCheck 3B, {c0000094, fffff88004adad71, fffff8800984d310, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+d2d71 )
      My Computer
    Quote Quote

  7. Rothwell
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...

    Report Log:

    -UI
    12/24/10 11:21:25





    Catalyst Control Center

    2010.1026.2246.39002
    150


    ATI Catalyst Install Manager

    3.0.800.0
    20


    ATI Display Driver

    8.791.0.0000
    90


    Microsoft Visual C++ 2010 Redistributable

    10.0.30319
    9


    WMV9/VC-1 Video Playback

    1.00.0000
    1









    Hardware information
    Existing packages
    Packages for install
    Packages for uninstall
    Other detected devices
    Error messages
    Name
    Manufacturer
    Chip type
    Device ID
    Other hardware
    Download packages
    Success
    Fail
    Vendor ID
    Class Code
    Revision ID
    Subsystem ID
    Subsystem vendor ID
    Catalyst™ Install Manager
    Installation Report
    Final Status:
    Version of Item:
    Size:
    Mbytes

    Failed to load detection driver

    EDIT: Did it in normal mode, it installing right (but with warnings?) New report...

    -UI
    12/24/10 11:35:44
    install




    ATI Radeon Graphics Processor
    ATI Technologies Inc

    0x68e0
    0x1002
    0x0413
    0x1028
    0x030000
    0x00



    ATI Technologies Inc

    0xaa68
    0x1002
    0x0413
    0x1028
    0x040300
    0x00




    Catalyst Control Center

    2010.1026.2246.39002
    150


    ATI Catalyst Install Manager

    3.0.800.0
    20


    ATI Display Driver

    8.791.0.0000
    90


    Microsoft Visual C++ 2010 Redistributable

    10.0.30319
    9


    WMV9/VC-1 Video Playback

    1.00.0000
    1




    Catalyst Control Center
    Succeed
    2010.1125.2142.38865
    150


    ATI Catalyst Install Manager
    Succeed
    3.0.804.0
    20







    Hardware information
    Existing packages
    Packages for install
    Packages for uninstall
    Other detected devices
    Error messages
    Name
    Manufacturer
    Chip type
    Device ID
    Other hardware
    Download packages
    Success
    Fail
    Vendor ID
    Class Code
    Revision ID
    Subsystem ID
    Subsystem vendor ID
    Catalyst™ Install Manager
    Installation Report
    Final Status:
    Version of Item:
    Size:
    Mbytes


    EDIT2: CCC won't load either. Sigh.
      My Computer
    Quote Quote

  8. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #6

    Rothwell said:
    I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...

    Report Log:

    -UI
    12/24/10 11:21:25





    Catalyst Control Center

    2010.1026.2246.39002
    150


    ATI Catalyst Install Manager

    3.0.800.0
    20


    ATI Display Driver

    8.791.0.0000
    90


    Microsoft Visual C++ 2010 Redistributable

    10.0.30319
    9


    WMV9/VC-1 Video Playback

    1.00.0000
    1









    Hardware information
    Existing packages
    Packages for install
    Packages for uninstall
    Other detected devices
    Error messages
    Name
    Manufacturer
    Chip type
    Device ID
    Other hardware
    Download packages
    Success
    Fail
    Vendor ID
    Class Code
    Revision ID
    Subsystem ID
    Subsystem vendor ID
    Catalyst™ Install Manager
    Installation Report
    Final Status:
    Version of Item:
    Size:
    Mbytes

    Failed to load detection driver

    EDIT: Did it in normal mode, it installing right (but with warnings?) New report...

    -UI
    12/24/10 11:35:44
    install




    ATI Radeon Graphics Processor
    ATI Technologies Inc

    0x68e0
    0x1002
    0x0413
    0x1028
    0x030000
    0x00



    ATI Technologies Inc

    0xaa68
    0x1002
    0x0413
    0x1028
    0x040300
    0x00




    Catalyst Control Center

    2010.1026.2246.39002
    150


    ATI Catalyst Install Manager

    3.0.800.0
    20


    ATI Display Driver

    8.791.0.0000
    90


    Microsoft Visual C++ 2010 Redistributable

    10.0.30319
    9


    WMV9/VC-1 Video Playback

    1.00.0000
    1




    Catalyst Control Center
    Succeed
    2010.1125.2142.38865
    150


    ATI Catalyst Install Manager
    Succeed
    3.0.804.0
    20







    Hardware information
    Existing packages
    Packages for install
    Packages for uninstall
    Other detected devices
    Error messages
    Name
    Manufacturer
    Chip type
    Device ID
    Other hardware
    Download packages
    Success
    Fail
    Vendor ID
    Class Code
    Revision ID
    Subsystem ID
    Subsystem vendor ID
    Catalyst™ Install Manager
    Installation Report
    Final Status:
    Version of Item:
    Size:
    Mbytes


    EDIT2: CCC won't load either. Sigh.
    Install it in safe mode
      My Computer
    Quote Quote

  10. Rothwell
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Rothwell said:
    I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...
    I did try to install it in safe mode before, but as I said it wouldn't install and that error appeared.
      My Computer
    Quote Quote

  11. Rothwell
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       New #8

    Bump, this is still a problem.
      My Computer
    Quote Quote

  12. g3lu06
    Posts : 1
    Windows 7 Ultimate x64
       New #9

    Hi, try this.
    Just right click on a youtube window. Click on Settings , then disable hardware acceleration.
    It work`s for me.
      My Computer
    Quote Quote

 

  Related Discussions
Hello, I was wondering if someone here could help me out. I've been having various BSOD's whilst watching gaming streams on twitch.tv. The BSOD's do not happen on launch, but after the stream has been playing for some time. They also ONLY happen whilst watching a stream. They do not occur doing...
Hello there, Firstly thank you for even clicking and secondly, my problem is as follows: A few weeks ago I completely rebuilt my custom made rig. I used a legit copy of Windows 7 and everything was working fine. I was then prompted to update windows 7 with about 80 different updates through...
Hi there, I would be very grateful of any help you could give me to resolve this problem. I am new to your forums but have read several replies to other peoples posts in an attempt to find a way solve my own, to no avail. (some of what you have suggested is way over my head) For a few weeks...
Would appreciate any help. Thank you! I just want to make sure it's nothing too serious. When I was watching the Tumblr Video, It went all green, and then I got a popup bubble from the task bar saying something crash and restarted successfully, then when i went to YouTube i clicked the video to...
Yesterday randomly whilst watching youtube with only three windows open, Youtube, Teamspeak and Notepad I got an unexpected restart. The recovery process when the Laptop restarted achieved nothing other than the computer knowing that it couldn't fix it. I then did a factory reset of the...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 20:18.
Find Us