BSOD dump help


  1. mortenbock
    Posts : 1
    Windows 7 Ultimate x64
       New #1

    BSOD dump help


    Hi.

    I'm trying to figure out what is making my friends computer crash. I have attached the latest three minidumps.

    Computer is
    - Windows 7 Home x64
    - Full retail version
    - System is ~3 months old

    Extra info:
    The system is having some trouble registering that there is 6 Gb of ram on the installed. Windows will sometimes register all 6, but mostly only 4gb. I don't know if there is a direct connection between that, and the BSOD's that occur, so I would like your help to check out if the BSOD could be software/driver related.

    Running Memtest86+ does not seem to find any problems with the RAM. They are however High Performance ram, that require extra voltage, and I did set that up in the BIOS, but maybe I need to alter more settings?

    Any advice is welcome! Thank you!
      My Computer
    Quote Quote

  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    mortenbock said:
    Hi.

    I'm trying to figure out what is making my friends computer crash. I have attached the latest three minidumps.

    Computer is
    - Windows 7 Home x64
    - Full retail version
    - System is ~3 months old

    Extra info:
    The system is having some trouble registering that there is 6 Gb of ram on the installed. Windows will sometimes register all 6, but mostly only 4gb. I don't know if there is a direct connection between that, and the BSOD's that occur, so I would like your help to check out if the BSOD could be software/driver related.

    Running Memtest86+ does not seem to find any problems with the RAM. They are however High Performance ram, that require extra voltage, and I did set that up in the BIOS, but maybe I need to alter more settings?

    Any advice is welcome! Thank you!

    ASACPI.sys Sun Mar 27 22:30:36 2005
    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
    Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
    Also remove Symantec and replace with Microsoft security Essentials

    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

    http://www.microsoft.com/security_essentials/


    After fixing these two problems we can begin to find the true cause
      My Computer
    Quote Quote

 

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