New
#1
Laptop BSOD and unannounced restart, USB_driver
Hi,
I've just bought a new Dell Laptop, and have had a string of BSOD and restarts over the two months since I've got it.
Dell Studio 1747 (BIOS A13 up-to-date)
Windows 7 Home Premium 64-bit (build 7600)
Intel Core i7 CPU Q840 @ 1.87GHz
8 GB memory (2 x 4 GB)
The first sign of error was just a few days after I got the laptop, it gave me some mouse driver conflict(I bought a wireless mouse for it) and wanted me to uninstall the synaptics driver for the touchpad, I did(stupidly), then I realised what it was, went back, uninstalled the mouse driver, reinstalled the synaptics driver from dell, then reinstalled the mouse driver and have left it like that since.
The original service techie I talked to when I first saw the driver uninstall prompt and my own ideas were simply that the wireless mouse probably wasn't 100% compatible with the win7 OS or with the laptop (it is a Microsoft intelllipoint mouse), so I ignored some of the earlier BSODs however with the continous string of BSODs and sudden unexplained restarts I'm not so sure anymore, how can I go about fixing this problem?
Attached are the BSOD_jcgriff2 and diagnostic report.
Thanks to anyone in advance.
Last edited by VinceL; 05 Jan 2011 at 23:28. Reason: clarification and missing words