BSOD-Please help

nliartis · 06 Mar 2011

Is Windows 7 . . . Windows 7 Ultimate
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? The original OS is Vista
- an OEM or full retail version? It is full retail
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? It is from 7/08
- What is the age of OS installation (have you re-installed the OS?) Windows 7 was installed in 7/10

Attached is the Windows_NT6_BSOD_jcgriff2 folder zip file. When I try and run the
"perfmon /report" I get an error that says "An error occurred while
attempting to generate the report"

DeanP · 06 Mar 2011

Dump blames Hardware (STOP 0x124), see this thread - Stop 0x124 - what it means and what to try

Since this is a laptop; if you still have warranty left, it is best to return and get a new one.

Regards...
Dean

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004ec9038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004ec9038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`01fe26f0 fffff800`020bba99 : fffffa80`04ec9010 fffffa80`03d1d680 00000000`000007ff 00000000`00000030 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`01fe2c10 fffff800`01f9d677 : fffffa80`04ec9010 fffff800`020165f8 fffffa80`03d1d680 fffff8a0`00124860 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`01fe2c40 fffff800`01f05c45 : fffff800`02078360 fffff800`0201e580 00000000`00000000 fffffa80`03d1d680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`01fe2c80 fffff800`01e7e961 : fffff800`022c9790 fffff800`01f05c20 fffffa80`03d1d680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`01fe2cb0 fffff800`021147c6 : 0d8d4800`00016087 fffffa80`03d1d680 00000000`00000080 fffffa80`03c6e9e0 : nt!ExpWorkerThread+0x111
fffff880`01fe2d40 fffff800`01e4fc26 : fffff880`009eb180 fffffa80`03d1d680 fffff880`009f5f40 878b4800`0493a315 : nt!PspSystemThreadStartup+0x5a
fffff880`01fe2d80 00000000`00000000 : fffff880`01fe3000 fffff880`01fdd000 fffff880`01fe22c0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`00f4f000 fffff880`00fa6000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`00c45000 fffff880`00c50000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`00ded000 fffff880`00df6000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff880`00e8f000 fffff880`00e9b000   BATTC    BATTC.SYS    Tue Jul 14 11:31:01 2009 (4A5BC3B5)
fffff880`00d13000 fffff880`00dd3000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`01924000 fffff880`01954000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00cb5000 fffff880`00d13000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01113000 fffff880`01186000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`00e86000 fffff880`00e8f000   compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`01954000 fffff880`01962000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`0190e000 fffff880`01924000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01979000 fffff880`0198c000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`0196e000 fffff880`01979000   dump_msahci dump_msahci.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`01962000 fffff880`0196e000   dump_pciidex dump_pciidex.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`010a1000 fffff880`010b5000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01055000 fffff880`010a1000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`018ca000 fffff880`01904000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`0148b000 fffff880`014d5000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff800`023de000 fffff800`02427000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`01904000 fffff880`0190e000   hpdskflt hpdskflt.sys Sat Jul 17 03:02:38 2010 (4C40748E)
fffff880`014ed000 fffff880`014f6000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff800`01d60000 fffff800`01d6a000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`00c5d000 fffff880`00ca1000   mcupdate mcupdate.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`00dd3000 fffff880`00ded000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00c2a000 fffff880`00c35000   msahci   msahci.sys   Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`00faf000 fffff880`00fb9000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`010b5000 fffff880`01113000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`01235000 fffff880`01247000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`014fe000 fffff880`015f0000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff800`01e01000 fffff800`023de000   nt       ntkrnlmp.exe Wed Oct 27 15:43:09 2010 (4CC791BD)
fffff880`01255000 fffff880`013f8000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00fb9000 fffff880`00fec000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`00c35000 fffff880`00c45000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`00ca1000 fffff880`00cb5000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`00fec000 fffff880`00ff9000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`014d5000 fffff880`014e5000   vmstorfl vmstorfl.sys Tue Jul 14 11:42:54 2009 (4A5BC67E)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00e2a000 fffff880`00e86000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`01186000 fffff880`011d2000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`00e9c000 fffff880`00f40000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f40000 fffff880`00f4f000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00fa6000 fffff880`00faf000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list