Multiple issues and system crashing

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  1. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #11

    Ok here it is UppIT - Free File Sharing - MEMORY.zip

    If this helps , every time I run Ad-Aware program it gets about 15 minutes into the scan and gives the blue screen about the bad kernel and closes.
    Last edited by mallen; 12 Mar 2011 at 09:22.
      My Computer


  2. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #12
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #13

    Ad-aware was directly blamed as the probable cause of that BSOD; please remove it completely.

    Other things to do:

    Remove Symantec according to these removal instructions: Norton Product Support | Installation and Uninstall

    Replace it with MSE: http://www.microsoft.com/security_essentials

    Install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

    Graphics drivers are one thing that are especially prone to causing problems if they have compatibility issues. I see you are using 2006 nVidia drivers, which is a recipe for problems in Windows 7. Install these updated ones: NVIDIA DRIVERS 266.58 WHQL
    Code:
    nvlddmkm.sys            Tue Oct 10 01:44:34 2006 (452B3342)
    If that doesn't do the trick for you, turn on Driver Verifier again, and upload a new jcgriff2 report.

    For now, you can turn off Driver Verifier.

    ...Summary of the dumps:
    Code:
    
    Built by: 7600.16695.x86fre.win7_gdr.101026-1503
    Debug session time: Sat Mar 12 09:28:46.783 2011 (UTC - 5:00)
    System Uptime: 0 days 0:15:17.736
    *** WARNING: Unable to verify timestamp for KernExplorer.sys
    *** ERROR: Module load completed but symbols could not be loaded for KernExplorer.sys
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x93
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x93_VRF_KernExplorer+693
    SystemProductName =  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  4. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #14

    Since I was having issues with mt graphics card I replaced it yesterday to see if this would fix it. Installed the latest Driver. Installed the New Windows 7 Service pack. Removed Ad-aware and Spy-Bot software. Still crashing. Here is the new reports.
      My Computer


  5. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #15

    There is no MiniDump files.
    Navigate to C:\Windows and find the MEMORY.DMP file. Upload it on a third-party uploader site (since the file size is huge) - I prefer MediaFire/Uppit. These two uploader sites do not have to wait for unregistered users.
      My Computer


  6. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #16

    I can't find the dump file this time. I had one before that I uploaded. Is it in a folder? Maybe I needto to run the driver verifier again. I am not getting any blue screen. Just frozen up. I ranthe command sfc/scannow and it didn't find anything. System freezes up often when using Windows Media Center.
    Last edited by mallen; 14 Mar 2011 at 16:39.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #17

    Dean - no full dump file exists; see the !_kernel_dump_list.txt file.

    I see the last crash that was recorded was not a true BSOD, but rather a Kernel Power 41 event:
    Code:
    Event[97]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2011-03-13T10:17:27.859
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Mark-PC
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    I suspect we are looking at a hardware issue here, but first, I notice the BIOS is 5 years old:
    Code:
    BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 8/11/2005
    I couldn't find the BIOS for your board, what is the model of your computer? If you can find an updated BIOS, please flash it.

    Onto the hardware tests...

    What is the make/model of your PSU?

    Run the three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

    Run Memtest86: RAM - Test with Memtest86+
      My Computer


  8. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #18

    Seems Lavasoft's Ad-Aware is causing the issue. I had no crashes/freezes tonight. Then I reinstalled Ad-Aware and turned on the driver verifier. Crash. I wish I could still use it but its conflicting with something on my system.

    AMD Athlon 64 3800 2.41 ghz
    3 GB ram
    NVIDIA GeForce GT220 Graphics card 1024 MB DDR2
    DFI motherboard nF4-DAGF
      My Computer


  9. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #19

    Uninstall Lavasoft Ad-Aware and see what happens.
      My Computer


  10. Posts : 49
    Windows 7 Pro 64bit
    Thread Starter
       #20

    I removed it and it was running fine. Then after I reinstalled it, the system crashed shortly after. But I would like to know why its causing the conflict because I like the program. Removing programs until the computer runs is not the solution I am after.
      My Computer


 
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