Windows 7 keeps crashing and I feel like smashing it up!!

dtl1 · 05 May 2011

Windows 7 keeps crashing with the BSOD all the time, sometimes even within 10 seconds of going to a video website like youtube. This problem is driving me crazy and can't watch any online content. I kept all the windows and HP updates up-to-date but it has made no difference. Why is Windows 7 so unstable?????

Every time it starts up again Windows can't find any solution to the problem, the pop up silently disappears without giving me any useful information :-( I feel like switching to WinXP as it seems so much more stable than this.

Attached are the zipped dump files please help.

dtl1

gregrocker · 05 May 2011

While you wait for the bugcheck analysis, work through these basic troubleshooting steps

Jonathan_King · 05 May 2011

Hello,

I ran all of the dumps from May and April; none blame a 3rd-party driver, but every one was when Chrome.exe was on top. While Chrome itself won't be the actual cause, your old network adapter drivers may very well me. I see you're using the WiFi now, but you should also install updated ethernet drivers for those times you use it.

Code:

NETw5s32.sys              Wed Jan 13 11:36:36 2010 (4B4DF694) - Intel Wireless
e1k6232.sys               Thu Nov 05 20:35:19 2009 (4AF37D57) - Intel ethernet

Intel® Driver Update Utility

Run that Intel update utility, and install the drivers it shows, especially the two network ones.

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 15:13:15.150 2011 (UTC - 4:00)
System Uptime: 0 days 0:04:51.664
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 15:07:57.139 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:14.278
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 15:04:57.541 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:06.071
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 15:01:18.500 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:09.014
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 14:55:43.557 2011 (UTC - 4:00)
System Uptime: 0 days 0:32:05.086
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 14:23:13.854 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:14.368
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 14:19:36.104 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:40.618
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 14:16:31.430 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:00.944
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 14:13:06.350 2011 (UTC - 4:00)
System Uptime: 0 days 0:37:53.880
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 13:34:47.677 2011 (UTC - 4:00)
System Uptime: 0 days 11:42:06.191
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Tue May  3 21:21:57.359 2011 (UTC - 4:00)
System Uptime: 1 days 0:27:50.873
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon May  2 20:53:42.816 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:30.956
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon May  2 20:45:46.555 2011 (UTC - 4:00)
System Uptime: 0 days 10:39:24.069
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 10:55:50.797 2011 (UTC - 4:00)
System Uptime: 0 days 0:32:30.311
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 10:22:44.550 2011 (UTC - 4:00)
System Uptime: 0 days 11:51:33.064
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Wed Apr 27 20:34:43.816 2011 (UTC - 4:00)
System Uptime: 0 days 5:17:17.330
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Wed Apr 27 11:59:29.051 2011 (UTC - 4:00)
System Uptime: 0 days 0:10:55.565
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 03/09/2011
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Wed Apr 27 06:36:04.527 2011 (UTC - 4:00)
System Uptime: 0 days 12:07:44.041
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 10/15/2010
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Apr 25 06:05:04.218 2011 (UTC - 4:00)
System Uptime: 0 days 9:02:34.358
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 10/15/2010
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun Apr 24 21:01:36.879 2011 (UTC - 4:00)
System Uptime: 0 days 0:46:28.004
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 10/15/2010
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun Apr 24 20:14:45.003 2011 (UTC - 4:00)
System Uptime: 0 days 0:30:11.517
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+274 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x12
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x12_nt!KiTrap07+274
BiosReleaseDate = 10/15/2010
SystemProductName = HP EliteBook 8540p
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``