system crashing and powering off

lostal21 · 10 May 2011

my computer running win 7 Home Edition Premium 32 bit crashes periodically, especially when running internet games. Info includes:
error 7001 - service control manager

xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7001</EventID>

<Version>0</Version>

<Level>2</Level>

I have not found anything similar in postings already on forum. Can someone help?
I I ran sfc /scannow with no errors reported.
Thanks

Attachment 153920

mgorman87 · 10 May 2011

Please upload a report so I can look over your drivers and event logs
https://www.sevenforums.com/crashes-d...tructions.html

lostal21 · 11 May 2011

Files are zipped and attached. I am running x86 Windows 7 full retail installed on clean hard drive. Installation done late last year with one re-install since.

Thanks for the help!

mgorman87 · 12 May 2011

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Code:

Event[3261]:
  Log Name: System
  Source: Disk
  Date: 2011-04-29T20:30:24.463
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Sams-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Run a hard drive scan using SeaTools (both short and long tests) - SeaTools for Windows | Seagate

lostal21 · 13 May 2011

Thank you very much for the help. The SeaTool found and repaireed an error in my hard drive, and SP1 appears to have resolved all of the other issues. I truly appreciate the information as this is one that I would not have resolved alone.

Al Morris

lostal21 · 19 May 2011

Ater 4 days - system began crashing again. I ran sea tools (long and short) with no errors on HD. Have included new report. Note, system is now running SP1 as originally suggested. Also systems specs are as follows:
Dell inspiron 530
Windows Home Premium 32 bit
ACPI x86 motherboard
4.00 GB memory (2.75 usable)
nvidia geforce 8400gs graphics card

Any help in resolving this problem would be appreciated. My wife is threatening to use the computer as a target!

mgorman87 · 19 May 2011

You have uploaded the actual jcgriff2 report exe. Please re-run the report and upload the correct file

lostal21 · 20 May 2011

please accept my apologies. Came home from work early and found your reply. Please check the attached dump files.

Thank you,
Al Morris

lostal21 · 23 May 2011

still crashing - today showed this:
xmlns="Error">
- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-05-23T02:42:29.000000000Z" />

<EventRecordID>127740</EventRecordID>

<Channel>Application</Channel>

<Computer>Sams-PC</Computer>

<Security />

</System>

- <EventData>
<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>40000015</Data>

<Data>000405fe</Data>

<Data>2fc</Data>

<Data>01cc18f2fc0550ee</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>4cb8ce4d-84e6-11e0-9b24-001aa09a24ab</Data>

</EventDate

I found some problems with Norton 360 and corrected them, but system crashed several times while in Safe Mode. Also ran scannow with no errors, as well as SeaTools long with the same results. This is very frustrating.

Attached is a new zipped file.

Thanks in advance for any help........

lostal21 · 23 May 2011

the problem has not been resolved. Please see the two latest dump files submitted

Thanks

system crashing and powering off

system crashing and powering off

system crashing and powering off problem is not resolved