PC crashing, only whilst gaming

Liam64 · 28 May 2011

Hi all!

I've been having trouble running some games now for months. After about fifteen minutes or so (usually on more graphically intensive games, although this may be a coincidence) most of my games begin to hang. This usually presents itself in the same way, namely that the game will freeze then one by one the different sound channels will either stop or go into a very annoying loop (by sound channels I mean, for example, first the gunshots in a shooting game will freeze, then the ambient water sounds, then the music etc). After a minute the game will either start working again, or my PC will turn off and sometimes blue screen (always the same blue screen).

I had thought it was a problem with my Realtek onboard audio, after a bit of googling, but installing a creative soundblaster doesn't seem to have altered things (as far as I'm aware I've correctly installed it and disabled the Realtek stuff).

It's causing me an incredible amount of frustration, and I would love it if someone here could track down the problem. Details attached. :)

mgorman87 · 28 May 2011

Looks like you're having problems with your hard drive. Bug checks are showing I/O errors.

Code:

iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)

Update your Intel Rapid Storage driver - http://downloadcenter.intel.com/Deta...adType=Drivers

Run a hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

C0000005 = ACCESS_VIOLATION

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat May 28 12:01:52.941 2011 (UTC - 4:00)
System Uptime: 0 days 0:49:24.003
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 17 15:22:11.945 2011 (UTC - 4:00)
System Uptime: 0 days 1:09:29.007
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 17 10:08:27.395 2011 (UTC - 4:00)
System Uptime: 0 days 3:52:02.457
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat May 14 11:18:31.477 2011 (UTC - 4:00)
System Uptime: 0 days 3:27:29.008
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 12 14:46:21.257 2011 (UTC - 4:00)
System Uptime: 0 days 4:48:12.319
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 12 09:57:05.792 2011 (UTC - 4:00)
System Uptime: 0 days 3:39:05.854
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Apr 22 07:57:18.517 2011 (UTC - 4:00)
System Uptime: 0 days 19:13:10.579
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  1 07:48:07.647 2011 (UTC - 4:00)
System Uptime: 0 days 13:34:05.802
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34c0e )
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  atiesrxx.exe
FAILURE_BUCKET_ID:  X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+34c0e
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Feb  3 19:53:30.847 2011 (UTC - 4:00)
System Uptime: 0 days 3:46:19.003
Probably caused by : hardware_disk
PROCESS_NAME:  csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0xF4_IOERR_C000000E
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 26 13:30:40.719 2011 (UTC - 4:00)
System Uptime: 0 days 3:10:46.874
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f94 )
TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
BUGCHECK_STR:  0x117
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Oct 25 16:33:54.042 2010 (UTC - 4:00)
System Uptime: 0 days 0:37:23.182
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6dcc )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosReleaseDate = 05/25/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2806
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Liam64 · 28 May 2011

Thank-you for your super quick response!

I'll give all that a go and report back.

Liam64 · 28 May 2011

Okay the hard-drive tests on SeaTools both passed fine, short and long.

But when I tried to install that Rapid Storage Driver I got the following error: "This computer does not meet the minimum requirements for installing the software"

I did a google of the error message and it brought up something about AHCI... and IDE? (I can't remember the exact abbreviations, apologies). Anyway I checked my BIOS config and I have IDE set, not AHCI (which my BIOS does give me the option to change to).

Apologies if that didn't make sense to anyone, I'm not very technically minded.

I have to admit I'm quite excited in that we seem to be getting somewhere.

mgorman87 · 28 May 2011

Do you not have a SATA drive? You still have the old fashioned IDE?

That driver is for SATA drives not IDE so it wouldn't mean much for you.

Do you have a spare IDE cable you can swap out? Or maybe try a different port on the motherboard?

Liam64 · 29 May 2011

This is the drive I have (or at least the one I ordered back when I bought the parts, a friend built the PC!)

Scan.co.uk: Western Digital Caviar Black 1TB Hard Drive - WD1002FAEX

Which says SATA.

Liam64 · 29 May 2011

I've also taken a screenshot of my device manager, with my storage devices listed. (If this doesn't help in the slightest feel free to ignore :P) Go into the properties for them and they all say 'this device is working properly'.

Liam64 · 30 May 2011

Okay I went into the BIOS and altered it to AHCI, which let me install the intel rapid storage driver you linked to. Unfortunately the exact same problem persists.

Dialogue in games randomly stopping, or taking an age to load, followed by crashing.

My device manager looks like this after I installed that driver.

Liam64 · 03 Jun 2011

Am I boned, then?

mgorman87 · 03 Jun 2011

Have you tried formatting and re-installing windows?